Ticket Office Manager - Casino jobs in Allentown, PA

Description

Villa Restaurant Group - Quick service restaurants (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Jersey Mikes, Salsaritas, Melt Shop, Dos Toros, Hill Country, Juniors, Far East, Asian Chao, Tony Benny's, Zaros Bakery, etc.) and 40North full service restaurants (Piattino, Office Tavern Grill, Café Villa, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub, Town Bar & Kitchen and NOM Mexican Table & Tequila Bar) is a multi-brand, multi-concept global restaurant group specializing in full service restaurants, quick serve restaurants with corporate and franchise operations.

As a company, we value Hospitality, Integrity, Passion, Innovation and Success!

As an Overnight Hourly Assistant Manager at Villa Restaurant Group's quick-service restaurant, you will be a key member of the leadership team, responsible for supporting the day-to-day operations of the restaurant. You will assist in managing Team Members, ensuring Guest satisfaction, and maintaining a high level of service and cleanliness.

What You’ll Do:

• Leadership: Provide leadership and guidance to Team Members, ensuring they understand and adhere to company policies, procedures, and standards.
• Shift Management: Oversee the daily operation of the restaurant during assigned shifts, including opening and closing responsibilities.
• Team Development: Train, mentor, and motivate Team Members to deliver Exceptional Guest Service and maintain a positive work environment.
• Guest Service: Lead by example in providing Exceptional Guest Service, handling Guest inquiries, and addressing any concerns or issues.
• Inventory Management: Assist in monitoring and managing inventory levels, ordering supplies, and ensuring proper stock rotation.
• Cash Handling: Assist with cash handling procedures, including cash register operation, counting cash drawers, and making bank deposits.
• Quality Control: Ensure that food quality, preparation, and presentation meet the highest standards.
• Safety and Sanitation: Maintain a safe and clean restaurant environment by adhering to food safety and sanitation guidelines.
• Team Scheduling: Assist in creating and managing Team Member schedules, ensuring appropriate coverage during peak hours.
• Problem Resolution: Address and resolve Guest and Team Member issues or concerns in a timely and effective manner.

What You’ll Need:

• Previous supervisory or assistant management experience in a quick-service or fast-casual restaurant is preferred.
• Strong leadership, communication, and interpersonal skills.
• Guest-focused with a passion for delivering exceptional service.
• Basic knowledge of restaurant operations, including cash handling and inventory management.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Familiarity with point-of-sale (POS) systems is a plus.

Physical Requirements:

• Standing and walking for extended periods.
• Lifting and carrying supplies, trays, and other items.
• Bending, stooping, and reaching.

Why Work for Us?

• Opportunity for growth and advancement
• Benefits
• Competitive Pay
• Paid Time Off
• Fantastic culture and work environment Fun & Quirky! Who Knew?

If you have a strong background in restaurant operations, leadership skills, and a commitment to providing exceptional customer service, we encourage you to apply for the Hourly Assistant Manager position at Villa Restaurant Group.

Starting rate $18 -25 per hour (based on experience)

Villa Restaurant Group is an Equal Employment Opportunity Employer!

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Qualifications