Ticket Office Manager - Casino jobs in Cedar Rapids, IA

Overview

Under supervision of Box Office Director and Box Office Supervisor, responsible for ticket sales and customer service for all ticketed events at Xtream Arena.

• For shifts over four hours, employees receive a meal voucher to [open] concession stands.
• Free parking for all shifts.
• Monthly employee recognition; annual event for part-time staff.
• Flexible schedule: Evening & weekend shifts available, staggered call times available.
• Referral bonuses: For every person you refer who is hired and works 100 hours, you get a $100 bonus (if still employed). No limits on referrals.
• Working bonus: Employees who work 1,000 hours are eligible for a $500 bonus.

This role will pay an hourly wage of $11 to $15.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Responsibilities

• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office Supervisor or Manager for audit.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by Supervisor.
• Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Files various records and reports. Performs related clerical work as assigned.

Qualifications

• High school diploma or general education degree (GED)
• 1 to 3 months related experience and/or training
• Or equivalent combination of education and experience
• Box Office or guest services background preferred
• Ability to count money, make change accurately
• Ability to listen and follow instructions
• Ability to input data into a computer to record sales transactions
• Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information
• Good problem solving skills and organizational ability
• Ability to work independently and as a member of the team
• Good customer service skills and sense of public relations
• Must have transportation to & from Xtream Arena
• Ability to work a flexible schedule including long shifts, nights, weekends, and holidays

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.