Ticket Office Manager - Casino jobs in Greenville, SC

AN INSPIRING CAREER AWAITS YOU!

The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,800 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired! 

Our Grand Performers Receive Many Benefits Including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Pet Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The overall objective and purpose of the Event Services Manager are to coordinate the activities of the conference personnel and room reservations team to make arrangements for group meetings, conferences, and social events.

CORE RESPONSIBILITIES

Primary areas of responsibility include, but are not limited to the following:

• Create detailed event orders to meet the specifications of the client, manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client.
• Communicate and enforce contractual agreements to the client pertaining to meeting space, food and beverage, and special concessions.
• Responsible for the collection of attrition charges owed.
• Ensure that all guest checks, payments, master folios, and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/or helpful for successful catering or group business is submitted to appropriate departments
• Ensure Rewarding Events points are posted following the conclusion of the event
• Collaborate with culinary operations to assist in the development, design, and implementation of custom menus.
• Maintain proper documentation of events, changes, and special requests with updated Banquet Event Orders, group resumes, and rooming lists.  Provide accurate and concise information to all departments.
• Facilitate EO and group resume meetings
• Organize and conduct site visits, pre-planning visits, pre-con, and post-con meetings.
• Function as the on-site contact to client and address challenges or concerns immediately
• Presence required at the start of all functions and to remain on the property until meal service has begun
• Maximize revenue by selling all facets of the hotel to include restaurant, spa, gallery, and outlets for upselling
• Ability to work with vendors to ensure client satisfaction for all groups
• Generate thank you notes and service evaluations for all groups.
• Greet all clients (in rotation with MOD and other managers for room’s only groups) as they arrive on the day of arrival
• Competently utilizes the required systems/equipment and platforms to effectively detail and track the progress of groups from turnover through execution.
• Maintain accurate, organized, and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc.).
• Actively participate in the Sales and Catering conference calls.
• Complete required reporting and documentation.

KNOWLEDGE, SKILLS, AND ABILITIES 

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

• Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
• Generates alignment - Ensures proper time and effort is spent to build high-level performance and consistency throughout collection.
• Leads with courage - Provides a culture of accountability.
• Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve goals
• Advanced level of written, verbal, and interpersonal communication skills.
• Ability to prioritize and organize work assignments
• Ability to work well in stressful, high-pressure situations
• Knowledge of CI/TY or Delphi, including merging menus, blocking function space, and creating BEO’s. 
• Knowledge of staffing guidelines/requirements to set up, turn, and break down function spaces.  
• Knowledgeable of Top Accounts for the Hotel.
• Knowledgeable with legal and contractual agreements.

MINIMUM QUALIFICATIONS

• Bachelor’s degree – required
• 2 years of relevant work experience in similar scope and title – required
• Previous event planning experience – required
• Experience within luxury brand/markets – preferred

SUPERVISORY RESPONSIBILITIES

Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection. 

• No direct reports

WORK ENVIRONMENT 

The work environment/conditions described herein are representative of those that an incumbent may experience.

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

• While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
• Push, pull, and lift up to 50lbs on a weekly basis.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus,  airplane, or other means of transportation which require sitting, waiting and standing for long and short periods of time. 

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.