Ticket Office Manager - Casino jobs in Lincoln, NE

Summary

SUMMARY DESCRIPTION:The Security Shift Manager is responsible efficient daily operation of the security department in accordance with the property’s established policies, procedures, and controls to ensure guest, team member safety and protect Company assets.

ESSENTIAL JOB FUNCTIONS/DUTIES:• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.• Assists in the planning, implementation and evaluation of the security operations and the coordination of its programs with other departments. • Ensures that all security reports are submitted in a timely manner.• Assists in the assignment of Security staff to various locations according to job requirements and the officers’ abilities, skills, and experience.• Observes in performance of duties to evaluate efficiency and to detect and correct inefficient work practices.• Ensures all applicable laws, rules and regulations of the company are firmly and fairly enforced. • Leads investigations. • Ensures compliance with federal, state and company rules and regulations. • Implements departmental and procedures and trains, schedules, supervises and evaluates security officers on assigned shift. • Identifies and controls risks and threats to the safety and assets of the company patrons and team members. • Patrols property identifying potential security and or safety issues. • Assists in ensuring the safety and protection of guests, team members and the entire facility.• Maintains staffing levels within the security department and is instrumental in interviewing, training, scheduling, evaluating and disciplining team members as needed and instills an atmosphere that encourages team members to thrive and succeed.• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately. • Facilitates performance review process.• Detains persons for probable cause for the purpose of notifying law enforcement and/or state gaming officials. • Controls and maintains company-wide key controls throughout the property while on duty. • Performs other duties as assigned.

JOB SPECIFICATIONS:• Must be 21 years or older.• Associate degree in related field; or equivalent work experience.• Five (5) years casino security experience, three (3) years in a supervisor/management capacity. • Excellent organizational skills and attention to detail.• Strong supervisory and leadership skills.• Proficient with Microsoft Office Suite or related software. • Previous experience in a casino resort preferred.

CORE COMPETENCIES:

• Leadership & Navigation• Communication• Analytical and Critical Thinking• Relationship-Building• Teamwork Orientation.• Engagement.• Problem Solving/Analysis • Business Acumen• Flexibility• Trust/Integrity• Guest Focus• Initiative• Decision Making• Stress Management/Composure

TRAVEL REQUIREMENTS: Travel is not required for this position

WORK HOURS:Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? NoGaming License Required? Ability to secure and maintain NE Gaming License.Other Certifications? CPR Certification, Driver’s LicensePlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.

PHYSICAL REQUIREMENTS ASSESSMENTRating ScaleSECURITY SHIFT MANAGER

0 – Not Applicable to This Position1 – Normal: Conditions Similar to Everyday Life2 – Above Average: Beyond Normal Levels3 – Extreme: Extraordinary Levels

WORK ENVIRONMENT:3 Accessibility of all worksites required for the position2 Exposure to weather and temperature extremes2 Exposure to darkness2 Exposure to cramped spaces2 Exposure to loud noises2 Exposure to chemicals and fumes2 Exposure to dust2 Exposure to heights2 Exposure to work safety hazards2 Exposure to secondhand smoke2 Amount of overtime/extended work hours required

PHYSICAL EFFORT:2 Physical mobility: movement from place to place on the job, considering distance and speed2 Physical agility: ability to maneuver body while in place2 Ability to lift up to 50 lbs2 Physical strength to handle routine office materials and tools2 Dexterity of hands and fingers2 Dexterity of feet2 Physical balance: ability to maintain balance and physical control2 Coordination: including eye/hand, hand/foot, etc.2 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks2 Memory, considering the amount and type of information2 Complexity of decision making2 Time pressure of decision making2 Analytical thinking2 Conceptual thinking2 Ability to compute basic math calculationsCOMMUNICATION:2 Fluency in English0 Fluency in another language2 Verbal communication2 Written communication2 Non-verbal communication

SENSORY ABILITIES:2 Ability to see2 Ability to distinguish colors2 Ability to hear2 Ability to smell1 Ability to taste2 Sense of touch