Ticket Office Manager - Casino jobs in Lorain, OH

The Office Manager responsibilities include but not limited to: manage the operations and fiscal activities of the division, plan/develop systems and procedures to improve the operational and efficiency of the division, supervise staff in accordance with company policies and procedures, organization and supervision of administrative activities that facilitate the smooth running of the office.

Primary Responsibilities:

• Manage/supervise the administrative activities of the office.
• Ensure effective telephone and mail communications both internally and externally to maintain a professional image.
• Oversee the accuracy and timeliness of customer billing.
• Respond to customer inquiries in regard to billing

• Process all driver payroll and review before submitting to HR
• Plan/develop systems and procedures to improve the operational quality and efficiency within the division.
• Performs data entry functions for customer shipping databases
• Performs inventory investigations in tandem with the warehouse supervisors and CSR team
• Provide historical reference upon request
• Record maintenance- retain, protect, retrieval and disposal of records.

• Direct staff in the development, analysis and preparation of reports.
• Establish associate goals and assist in conducting annual reviews.
• Communicate with other divisional supervisor, as well as Senior Management.
• Assist staff in resolving complex or out of policy operational problems.
• On going continuation of customer communication and relationship
• Monitor all accounts receivables and contact customers on their past dues.
• Ensure accurate reporting from drivers-submission of daily trip reports in an accurate and timely manner.
• Ensure BOLs are signed and delivered

• Observe OHSA, state, and federal safety regulations.
• Respond to customer needs in a timely manner
• Work with warehouse managers/supervisors in serving our local in-house customer base.
• Perform other duties as assigned.

Knowledge and Skill Requirements:

• Bachelor’s degree or equivalent.
• Above average communication skills – orally and in written format
• Basic computer skills in the utilization of Microsoft Word, Outlook and Excel
• Experience with a TMS system
• Experience with a pay clock system.
• Background in the transportation industry isn’t necessary but it is appreciated.
• Organization skills
• Initiative and leadership traits.

Physical Demands:
The physical demands and/or work environment described here are representative of those that must be met or will be encountered by the employee while performing the essential functions of this job.

• Ability to multitask and handle crisis situations in a calm and effective manner.
• Majority of the time spent at work will be in an office setting, sitting at a desk, and on the warehouse floor on occasion
• Sitting for long periods of time.
• Minor lifting of product.
• Occasional climbing, crouching, kneeling.

Work Environment:
The working conditions of this position reflect those of a standard office environment.

EEO STATEMENT
Findlay Tall Timbers Distribution Center provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information or any other legally protected category.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person