Ticket Office Manager - Casino manages the sale of tickets to guests. Trains and schedules employees. Being a Ticket Office Manager - Casino may require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Ticket Office Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Ticket Office Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
POSITION SUMMARY:
Oversee the day to day operations, ticket management, and primary point of contact role for ticket fulfillment & credentialing for most if not all items at Churchill Downs Racetrack. This manager will also hire and supervise seasonal, part time, and full time fulfillment staff members to ensure tickets, passes, credentials, and materials are received, printed, and distributed in a consistent, timely, orderly fashion. As a team member of the Ticket Operations department, the Fulfillment & Credential Manager will assist the team with administering the venue’s manifest, inventory management, capacities, and reporting.
DUTIES AND RESPONSIBILITES:
Fulfillment
Credentials
Ticket Operations
SCHEDULE:
EXPECTATIONS:
QUALIFICATION REQUIREMENTS:
To perform this job successfully, candidate must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The candidate must have a strong work ethic and a burning desire to build a career in professional sports.
SUPERVISORY RESPONSIBILITIES:
This job does not have any supervisory responsibilities.
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree (B.A.) from a four-year college, or equivalent combination of education and experience is preferred.
LANGUAGE SKILLS:
Ability to communicate effectively (oral & written) with all types of clients, co-workers, and the general public. Ability to communicate effectively under pressure and when working under a deadline.
REASONING ABILITY:
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret directions and technical diagrams.
PROBLEM SOLVING REQUIREMENTS:
When dealing with prospects and clients, employee must show discretion when making recommendations regarding options and event details for a Churchill Downs Racetrack event.
MACHINE, TOOLS, EQUIPMENT:
Computer, printer, calculator, copy and scanning machine, telephone, software packages, etc.
WORKING CONDITIONS:
This work is performed primarily in a business office setting within a sports and entertainment facility. Events often take place outside of traditional business hours, on weekends, and holidays. Some areas of the facility may be noisy and subject to changing weather conditions. Churchill Downs Racetrack spans 175 acres and more than 1.5 million square feet under roof with additional entertainment facilities not protected from weather conditions.
The ability to move swiftly throughout the facility and stand for long periods of time is necessary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of the position. As the nature of business demands change so, too, may the essential functions of this position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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