Ticket Office Manager - Casino jobs in Rock Island, IL

Have you ever thought, “One day I hope to work for a fraternal benefit society”? Probably not, but, really, why not? Fraternal benefit societies are unique membership organizations with peculiar names that pair the “member owned” characteristic of a mutual insurance company with the “social mission” characteristic of a service organization. They unite individuals with a common bond, provide a variety of life insurance and investment products, and form one of the nation’s most effective volunteer networks. And they need good leaders.

Modern Woodmen of America, the nation’s third largest fraternal benefit society with assets over $17B, is seeking a pioneering leader for our Fraternal department. The role offers the opportunity to administer member programs, including Modern Woodmen’s lodge system/chapters.

Responsibilities:

• Inspire and Lead: Motivate a team dedicated to providing exceptional service and administering innovative programs.
• Innovate Fraternal Offerings: Continuously enhance and fortify our fraternal offerings, leveraging new ideas to maximize impact and relevance for the members we serve and their local communities.
• Support Strategic Growth: Identify and seize opportunities aligned with Modern Woodmen's strategic objectives, particularly in expanding our membership base.
• Cultivate Caring Culture: Foster a culture that is based on the fraternal spirit of caring by embracing opportunities and idea to make programs even more accessible and desirable to members.
• Optimize Processes: Evaluate, refine, and oversee processes to ensure the efficient delivery and administration of fraternal programs. In particular, work closely with I.T. and other internal departments.
• Forge Collaborative Relationships: Develop strong relationships within the home office, field and volunteer leaders to enhance collaboration and drive alignment with corporate goals. Work in partnership with the Fraternal Impact Department on key projects, training content development, and other strategic initiatives.
• Facilitate External Partnerships: Maintain proactive communication and collaboration with external vendor partnerships, ensuring seamless integration and mutual success.
• Support Regional Initiatives: Provide support for regional initiatives and strategic plans developed in collaboration with field leaders, driving collective success across diverse territories.
• Ensure Administrative Excellence: Execute administrative duties effectively, including budgeting, reporting, and other tasks critical to operational success.
• Continuously Learn: Stay abreast of contemporary service delivery and program management methods, fostering a culture of continuous improvement and innovation.
• Achieve Goals: Work diligently to achieve departmental goals and contribute to the realization of Modern Woodmen's broader corporate objectives outlined in the Corporate Plan.
• Be Adaptable: Flexibly perform additional duties as required, contributing positively to the overall effectiveness and success of the team.

 What we need:

• Bachelor's degree and 7 years of experience.
• Occasional overnight travel required, including weekdays and weekends. Approximately, 10-15% annually.
• Service-oriented.
• Passion and interest in fraternalism, volunteerism and philanthropy.
• Strong oral and written communication skills.
• Critical thinker, creative problem-solver, and experience implementing computer systems and digital applications.
• Team-oriented, collaborative and inclusive.
• Exhibit a strong work ethic and grit.
• Ability to lead change, motivate and mentor staff.

What we offer:

• Pay: The annual pay range for this position is $100,000 -$114,000. The specific rate will depend on the successful candidate’s qualifications and prior experience.
• Work Arrangements: This is a full-time, office focused, salaried position: minimum of 37.5 hours per week (7.5 hours per day), Monday- Friday, with flexible start time between 7:00AM-9:00AM. Office focused positions work on-site due to the nature of the work and have limited remote days.
• Stability: Modern Woodmen has been Modern Since 1883_SM and exists for our members. We make long-term decisions that provide stability to our employees, financial representatives, and members.
• Respect for Personal Time: We offer vacation, sick leave, and 11 paid holidays. We value your time outside of work and offer careers that blend work and life well.
• Professional Growth: Benefit from our commitment to employee development which includes educational offerings to enhance your knowledge of our industry.
• Great Culture: We build strong working relationships across our organization through collaborative work and volunteer opportunities.
• A Beautiful Office: Enjoy a beautiful view! Our home office, located in downtown Rock Island, IL, has a lovely plaza overlooking the Mississippi River.
• On-site café: Our employees can purchase a variety of breakfast, lunch, and beverage options at Café 1883.
• A Thriving Local Community: Not from the Quad Cities and hesitant to consider relocation? Give it some thought. The Quad Cities offers an idyllic Midwestern lifestyle along the mighty Mississippi and consistently ranks at the top of the list for quality of life and cost of living. It’s home to more than our share of artists, festivals, and fun in every season.
• Exceptional Benefits: Our comprehensive benefits package is designed to support your health and financial well-being. Benefits include:

• Company-paid retirement plan
• Matching 401(k) Plan
• Medical, Dental, Prescription drug Insurance. We pay 100% of employee health insurance premium and 50% of employee dependents’ premiums.
• Group Term Life Insurance
• Long-term and short-term disability.
• Voluntary benefits: Vision, Flexible Savings Accounts, Accident Insurance

Modern Woodmen is an equal opportunity employer. Modern Woodmen is committed to providing a respectful environment where each person’s diverse opinions, attitudes, attributes, and feelings are respected.