Ticket Office Manager - Casino jobs in Seattle, WA

Description

At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people, that are ready to treat guests and each other with respect and make each day at work fun.

Relocation available.

Mav·er·ick: Someone who plays by their own rules. /'mav(?)rik/ (noun)

The General Manager is responsible for revenue growth, expense control, guest service and team member engagement through overall leadership, guidance and direction of the team. The GM oversees all areas of the casino operations including gaming, security, food & beverage and cleanliness. By overseeing the day-to-day operations, the GM will drive development of the team, create and maintain a great guest experience, execute on Maverick standards and build brand awareness in the local community.

Additional duties include but not limited to:

• Ensuring that gaming operations comply with all internal controls and Gambling Commission Rules and Regulations.
• Cooperates with gaming agent and notify agent of any planned changes in gaming operations.
• Obtains data, supervises the coordination and development of statistical and financial data and internal controls for department budgets, cash flow, cash operations, purchasing, gaming floor efficiency, accounting practices, regulatory compliance, gaming, financial audits, promotions, marketing, security and technical controls and initiates investigation of notable fluctuations or discrepancies.
• Holds regular staff meetings with department managers to guide the uniform enforcement of policy and procedures, department objectives, department efficiency and accountability, and to strategically implement operations for promotions, events and activities.
• Directs facility and equipment maintenance to assure performance in a timely and cost-effective manner.
• Evaluates staffing and disciplinary needs as they arise, under the guidance of HR.
• Ensures the distribution of comps, discounts, and offers are based on company guidelines.
• Responsible for the training and equitable treatment of all casino staff.
• Other duties as assigned.

Requirements

• 4 year degree required
• Masters degreed preferred
• Minimum eight years’ experience in casino gaming with progressive supervisory experience
• Knowledge in all Gambling Commission regulations including WAC and RCW
• Must possess solid analytical and problem-solving skills, be able to apply conceptual thinking to understand and facilitate solutions to complex problems or issues
• Strong P&L management experience
• A leader who sets the example when working alongside team members
• Able to maintain a friendly and FUN work place for all to enjoy
• Must be available to work weekends, nights, and whenever needed including holidays

Team members will enjoy:

• Flexible Time Off
• Medical, Dental and Vision
• Basic Life Insurance
• 401K
• Education Reimbursement Program
• Career Development and Advanced Opportunities
• And more!

Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants. Maverick Gaming is a proud employer of Teamsters workers at its Washington locations as part of its commitment to providing sustainable, family-wage jobs that support economic opportunity in local communities.

Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner. Created by gamblers, for gamblers.