Ticket Office Manager - Casino jobs in Shreveport, LA

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Overseeing the overall operation of Table Games on assigned shift or directly managing the Table game Pit areas
• Directing the Table Games supervisors to accomplish the goals of the individual gaming areas and Table Games Department
• Working closely with Table Games Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability
• Driving improvement in service and procedures through staff development and training programs
• Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
• Scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction. 
• Providing visible leadership in gaming operation areas
• Ensuring compliance with Title 31 requirements and processes   
• Maintaining the overall integrity of daily operations
• Modeling regulatory, departmental and company policies and procedures
• Presenting oneself as a credit to the Company and encourages others to do the same
• Training all newly hired dealers in all games 
• Performing all other related and compatible duties as assigned

BRING US YOUR BEST.

• At least five (2) years experience in Table games and proven knowledge of all Table Games
• Knowledge of Microsoft applications (Excel, Access, Word)
• Ability to learn and understand Budget and P&L Statements
• Good oral and written communication skills, must be fluent and literate in English 
• Effective problem solving skills with the ability to exercise independent judgment within established policies 
• Must possess excellent interpersonal and employee relations skills
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors in a fast-paced environment
• Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY