Ticket Office Manager - Casino jobs in Terre Haute, IN

SUMMARY

Candidate is responsible for precise, safe, proper mixing, controlling, dispensing, preparing, stocking and serving of a variety of beverages, liquors, beers and fine wines as the primary duty with some food service as needed in assigned bar or service area primarily located on the gaming floor in a fast paced entertaining environment.  Service areas may be guest or employee facing based on business need. Candidate must understand that this job requires the ability to verbally communicate, explain and sell all types of beverages to patrons, food and beverage and other staff involved in service to customers by exceeding and anticipating guests’ expectations.  Candidate must maintain accurate records for cashiering and inventory as designated by management.  Candidate will maintain the cleanliness of coolers, bar equipment, glassware, decanters and any other service items associated with casino beverage service and health code requirements.

SPECIFIC DUTIES AND RESPONSIBILITIES 

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.  This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.  It may be expanded to include other duties and responsibilities deemed necessary. 

• Greets on arrival and regards on departure to Guests visiting in a warm and inviting manner. 
• Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail. 
• Adheres to all Standard Operating Procedures (SOPs) to include cash and F&B product handling requirements. 
•  Greet internal and external guests in a warm tone and smile, with eye contact.
• Present and maintain a professional appearance and attitude. 
• Work safely, with sanitation, efficiency, and with guest’s loyalty in mind. 
• Role model for the company and responds to questions in a positive manner. 
• Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over. 
• Ensures and maintains cleanliness and orderliness of the work area and ensures that assigned area is presentable at all times. 
• Maintains confidentiality and security of relevant information. 
• Works with communication devices such as telephones, two-way radio, guest paging system, and other necessary systems as needed. 
• Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur. 
• Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority. 
• Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume. 
• Demonstrated ability to communicate effectively. Shows dignity, kindness and respect to guests and Team Members. 
• Other duties as assigned. 

JOB REQUIREMENTS:

One-year bartending or serving experience or degree from accredited bartender school preferred. Candidate must have proven customer service abilities, excellent communication skills, good grasp of the English language, the ability to operate cash register, (POS system). Candidate must have the knowledge and ability to mix a variety of cocktails. Candidate will have extensive product knowledge of liquor, beer and wine and will be required to continue to expand on that knowledge as determined by management. Hours and shifts will vary according to business needs and will include holidays and weekends. Candidate must keep a positive upbeat demeanor as well as be properly groomed and maintain a professional appearance throughout a shift. All service staffs will be required to learn and be tested on a variety of new products, recipes along with new service and preparation techniques on a regular basis to insure the department is improving as a whole. Candidate must be at least 21 years of age. 

STANDARDS OF PERFORMANCE 

• Maintaining interpersonal working relationship among all personnel. 
• All internal and external guests must be treated in a manner to ensure complete satisfaction. Always strive to exceed our guests’ expectations 
• Ability to work effectively with others 
• Ability to work in fast-paced environment 
• Oral and written communication skills. 
• Willingness to work flexible hours and handle high pressure situations in an interruptive environment 
• Available to work when needed, including weekends, holidays, and nights. 

EDUCATIONAL REQUIREMENTS High school diploma or equivalent preferred but not required. 

REASONING ABILITY

Ability to interpret a variety of instructions in written, oral, diagram or schedule form. 

CERTIFICATES AND LICENSES

Must be able to obtain and maintain appropriate applicable licensing.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 50lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment can be moderate to loud at times.