Ticket Office Supervisor - Casino jobs in Dallas, TX

Ticket Office Supervisor - Casino supervises a team of ticket office cashiers who sell tickets to guests. Must be familiar with venue seating to suggest the best seats for a variety of needs. Being a Ticket Office Supervisor - Casino may require a high school diploma or equivalent. Typically reports to a manager. The Ticket Office Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Ticket Office Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Mansion Front Desk Supervisor
  • Front Desk Supervisor
  • Dallas, TX FULL_TIME
  • Job summary -
    • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.

    Essential Duties and Responsibilities – (Key Activities)
    The following are specific responsibilities and contributions critical to the successful performance of the position:
    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
    • Ensure that standards are maintained at a superior level on a daily basis.
    • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation.
    • All room types, numbers, layout, decor, appointments, and location.
    • All room rates, special packages, and promotions.
    • Daily house counts and expected arrivals/departures/ VIPs.
    • Room availability status for any given day.
    • Scheduled in-house group activities, locations, and times.
    • All hotel and departmental policies and procedures.
    • Access all functions of the computer system.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
    • Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
    • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
    • Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
    • Ensure that staff report to work as scheduled. Document any late or absent employees.
    • Coordinate breaks for staff.
    • Assign work duties to staff.
    • Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
    • Inspect grooming and attire of staff; rectify any deficiencies.
    • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
    • Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.
    • Monitor the hotel front entrance and resolve any congested situations.
    • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
    • Monitor communication logs and ensure that guest requests are followed up within minutes.
    • Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
    • Monitor guest mail and ensure that it is processed according to procedures.
    • Monitor and ensure that express checkouts are processed through the system.
    • Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
    • Assist staff with their job functions to ensure optimum service to guests.
    • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
    • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
    • Ensure security of guestroom access.
    • Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
    • Contracted banks
    • Shortages/overages
    • Late charges
    • Petty cash/paid outs
    • Adjustments
    • Posting charges
    • Making change for guests
    • Cashing personal/travelers checks
    • Payment methods/processing
    • Settling accounts
    • Closing reports
    • Cashier reports
    • Balancing receipts
    • Dropping receipts
    • Securing banks
    • Review previous night's no-shows, verify, and ensure billing of such.
    • Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
    • Assist staff with expediting problem payments.
    • Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.
    This list of essential functions is not exhaustive and may be supplemented, as necessary.

    Other Standard Responsibilities -
    Experience -
    • Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotel

    General Skills -
    • Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
     Technical Skills -
    • Ability to communicate (verbal and written) in English with co-workers, guests, and management.
    • Working knowledge of MS Word, Excel
    • Knowledge of PMS and hotel point of sales systems.
    • Ability to stand for prolonged periods of time.

    Education or Certification -
    • High school diploma

    Language -
    • Required to speak, read, and write English, with fluency in other languages preferred.
    Physical Requirements -
    • Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

    Others –
    • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

  • 1 Day Ago

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Box Office Ticket Buyer for Dallas, TX
  • REPS & Co.
  • Dallas, TX FULL_TIME
  • Earn up to $20 /hour Buying Tickets!Ticket Buyer - Independent Contractor (1099) Founded in 2017, REPS & Co. is a leader in the entertainment industry specializing in ticketing for live events. We are...
  • 4 Days Ago

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Box Office Ticket Seller- The Echo Lounge and Music Hall
  • HOB Entertainment, LLC
  • Dallas, TX PART_TIME
  • Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sp...
  • 5 Days Ago

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Social Services Supervisor
  • Dallas City Attorney's Office
  • Dallas, TX FULL_TIME
  • Social Services Supervisor Dallas City Attorney’s Office – Community Courts The Dallas City Attorney’s Office is seeking an experienced, organized, and detail-oriented team player with at least three ...
  • 25 Days Ago

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Office Supervisor
  • JTH Tax LLC
  • The Colony, TX OTHER
  • Liberty Tax ServicePosition Title: Office SupervisorDepartment: USST-Company StoresStatus: SeasonalReports to: District Manager of Company StoresFLSA Status: Non-exempt. Position PurposeOffice Supervi...
  • 16 Days Ago

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Office Supervisor
  • JTH Tax LLC
  • Sherman, TX OTHER
  • Liberty Tax ServicePosition Title: Office SupervisorDepartment: USST-Company StoresStatus: SeasonalReports to: District Manager of Company StoresFLSA Status: Non-exempt. Position PurposeOffice Supervi...
  • 16 Days Ago

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0 Ticket Office Supervisor - Casino jobs found in Dallas, TX area

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Associate, Internal Controls
  • Banco Santander Brazil
  • Dallas, TX
  • Associate, Internal Controls Country: United States of America The primary function of the Associate, Internal Controls ...
  • 3/29/2024 12:00:00 AM

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World Coins - Auction Operations Assistant
  • Heritage Auctions
  • Dallas, TX
  • (Entry-level) Set your sights on a career at Heritage Auctions, headquartered in Dallas, Texas, with offices in New York...
  • 3/29/2024 12:00:00 AM

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Office Supervisor - 181
  • Copart
  • Wilmer, TX
  • The Office Supervisor is responsible for leading the office staff to provide excellent service to customers and to ensur...
  • 3/28/2024 12:00:00 AM

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2024 Summer IT System Administrator Internship (Dallas, TX) - Austin Industries
  • Austin Industries
  • Dallas, TX
  • Here at Austin Industries, we have an Austin Technical Services (ATS) internship program that will give you exposure to ...
  • 3/28/2024 12:00:00 AM

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Revenue Cycle Associate - REMOTE
  • Steward Health Care System, LLC
  • Dallas, TX
  • This position is responsible for the resolution of outstanding and/or denied claims based on third party claim processin...
  • 3/27/2024 12:00:00 AM

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Front Desk Agent - $500 Bonus Eligible
  • Huntington Hotel
  • Denton, TX
  • **Position Title:** Guest Services Associate **Immediate Supervisors Title:** Front Office Supervisor **Overall Responsi...
  • 3/27/2024 12:00:00 AM

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Unarmed Security Officer
  • Marksman Security
  • Irving, TX
  • Overview: Now Hiring an Unarmed Security Officer & Supervisors! $17.50-$20.00 depending on experience **Multiple Shifts ...
  • 3/27/2024 12:00:00 AM

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Safety & Security Supervisor - FT
  • Life Space Communities
  • Fort Worth, TX
  • Community: The Stayton at Museum Way Address: 2501 Museum Way Fort Worth, Texas 76107 Pay Range $25. 24-$31. 55+ Hourly ...
  • 2/9/2024 12:00:00 AM

Dallas (/ˈdæləs/), officially the City of Dallas, is a city in the U.S. state of Texas and the seat of Dallas County, with portions extending into Collin, Denton, Kaufman and Rockwall counties. With an estimated 2017 population of 1,341,075, it is the ninth most-populous city in the U.S. and third in Texas after Houston and San Antonio. It is also the eighteenth most-populous city in North America as of 2015. Located in North Texas, the city of Dallas is the main core of the largest metropolitan area in the Southern United States and the largest inland metropolitan area in the U.S. that lacks ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Ticket Office Supervisor - Casino jobs
$37,743 to $48,597
Dallas, Texas area prices
were up 2.2% from a year ago