Ticket Office Supervisor - Casino jobs in Florence, SC

OVERVIEW

The Front Office Supervisor oversees the front office activities, including handling routine office work and administrative responsibilities of the resort. They are also responsible for supervising individual guest services team members.

JOB DUTIES

1. Coordinates team member selection, training, schedule, and development of Front Desk Agents and ensures all team members comply with appropriate policies and procedures.
2. Organizes and prioritizes work schedules of front desk team to ensure adequate coverage is available at all times.
3. Ensures guests and residents receive the highest levels of service consistent with resort’s customer service philosophy.
4. Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees while ensuring to adhere to cash handling policies; records in the proper accounts and issues receipts.
5. Performs general administrative such as answering phones, typing, copying, faxing, filing, and other duties as assigned.
6. Reviews and codes invoices and statements for manager approval.
7. Maintains the petty cash fund, ensuring to record expenditure in the proper accounts.
8. Handles and resolves resident and guest complaints, inquiries and issues in a timely and professional manner; fields resort comments, suggestions and complaints.
9. Makes collection calls for site rental payments as directed.  Submits bad debt files to collections.
10. Completes and maintains resort records, reports, and files in accordance with the Operations Manual.
11. Ensures office supplies are sufficiently stocked and prepared supply orders as needed.
12. Other duties as assigned.

REQUIREMENTS

• High School Diploma or GED
• Minimum of 2 years administrative experience
• Previous supervisory experience
• Strong customer service skills
• Excellent verbal and written communication skills
• Demonstrated leadership abilities
• Good problem-solving skills
• Professional appearance
• Excellent organization skills
• Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely manner
• Prior RV Resort office experience, a plus