Ticket Office Supervisor - Casino jobs in Muskegon, MI

Ticket Office Supervisor - Casino supervises a team of ticket office cashiers who sell tickets to guests. Must be familiar with venue seating to suggest the best seats for a variety of needs. Being a Ticket Office Supervisor - Casino may require a high school diploma or equivalent. Typically reports to a manager. The Ticket Office Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Ticket Office Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Guest Service Supervisor FOH - 24-0038
  • Little River Casino Resort
  • Manistee, MI FULL_TIME
  • SUMMARY:

    Overall supervisory oversight of the Front Desk operations and assist with Gift Shop operations within the hotel department.

    Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

    MINIMUM NECESSARY QUALIFICATIONS:

    Education:

    • High School diploma or GED

    Experience:

    • 3 years of Hospitality experience in hotel operations with working knowledge of hotel front desk operations
    • 1 year of Retail experience
    • 1 year of supervisory/lead level experience
    • Working knowledge of hotel front desk and gift shop operations
    • Experience working with a Tribally run casino and/or resort preferred

    A documented and verifiable combination of education and experience may be substituted for degree requirements.

    Age Requirement:

    • At least 21 years of age

    SKILLS AND ABILITIES:

    • Strong computer skills with experience in word processing, databases, and spreadsheets
    • Strong organizational, written, and verbal communication skills
    • Strong professional telephone etiquette
    • Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
    • Accurate and detail-oriented
    • Strong problem-solving skills
    • Strong money handling skills with the ability to count money and give change swiftly and accurately
    • Maintain high confidentiality
    • Independently manage multiple tasks in a professional manner
    • Ability to work independently with minimal supervision
    • Ability to work cooperatively with all departments
    • Ability to manage extensive amounts of paperwork
    • Ability to operate most office equipment (computer, fax, copier, etc)
    • Verifiable knowledge of development and successful management of departmental budgets, labor control and expenses
    • Best practices of team member selection, development, and mentoring team members to success

    CONDITIONS OF EMPLOYMENT:

    Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.

    Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

    Knowledge, Competences, and Talents:

    • Accountable - Accept responsibility and account for actions
    • Assignment - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff’s knowledge, skills, and abilities
    • Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
    • Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
    • Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
    • Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
    • Detail Oriented – Ability to pay attention to the minute details of a given project or task
    • Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
    • Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department
    • Empathetic – Appreciates and sensitive to the feelings of others
    • Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
    • Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
    • Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
    • Leader – Sets the standard, is an example and correctly influences and ensures others perform their jobs correctly, effectively, and responsibly
    • Mentoring - Including but not limited to responsiveness to staff needs, personnel issues, and providing a consistent / timely / fair / accurate evaluation process to help each team member succeed.
    • Organized – Possesses the trait of being organized and follows a systematic method of performing a task
    • PC skills - Demonstrates proficiency in PC hardware, software and applications as required
    • Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
    • Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
    • Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
    • Reliable – Is dependable and trustworthy
    • Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors
    • Success of all - Ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional success

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Resolve guest complaints pertaining to Hotel Operations.
    • Assists in opening and closing of outlets.
    • Assists in the planning and coordination of Hotel/RV park functions.
    • Assists in daily room/site inventory, rate structures, and report generation.
    • Coordinates the work schedules of Guest Service Leads and Guest Service Agents.
    • Coordinates with gaming departments and casino hosts to support and plan their VIP reservations.
    • Maintains working knowledge of all Resort operations, programs, events, promotions, and services.
    • Maintain cleanliness standards of all Hotel Operations areas.
    • Supervise and coordinate group reservations.
    • Ensures night audit functions are completed and conducts night audit as needed.
    • Develop, implement, and supervise policies and procedures related to hotel operations, including gift shop and RV Park.
    • Assists with monthly product inventory in accordance with established policies and standards and maintains related records, overall protection of company assets.
    • Assists with the development and maintain proper merchandise displays in accordance with planned promotions and events.
    • Assists in developing, implementing, and evaluating all hotel operations sales progress, promotions, and budgets.
    • Assists Hotel Operations Manager in other areas of the Hotel when needed.
    • Responsible for the supervision, retaining, performance evaluations, training and disciplinary actions of team members.
    • Assists in processing the hiring and termination of supervised team members and obtains approval of the Department Director for hiring and terminations.
    • Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Hotel department.
    • Ensure that all department staff operates efficiently and effectively and that department goals / objectives are met on a monthly, quarterly, and annual basis.
    • Actively conduct department meetings, managers meetings, and staff communication meetings.
    • Attend seminars, work sessions, successfully complete training, and any other meetings as assigned, scheduled, or requested and/or requested by the LRCR General Manager.
    • Prepare any monthly, quarterly and/or annual reports and/or updates required by the position.
    • Other duties as assigned.

    PHYSICAL DEMANDS:

    While performing the duties of this job, the team member may be required to frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. There may be prolonged periods of sitting, keyboarding, and reading. Must have manual dexterity necessary to manipulate computer equipment. Must be able to perform repetitive hand and wrist motions. The team member must occasionally be able to push, pull, grasp, lift and/or move up to 35 pounds occasionally. Any lifting and/or moving over 50 pounds needs to be done in a team lift. Specific vision abilities required by this job include reading, document, computer, distance, and color vision. Talking and hearing are essential to communicate with team members, vendors, and guests in individual, department, small and/or large group meetings. Communication in face-to-face discussions, telephone, emails, and other electronic ways required. Must be able to operate computer equipment for extended periods of time. Must be able to walk, sit, and/or stand for periods of up to 4 hours. Must have a good sense of balance and be able to bend and kneel.

    WORKING ENVIRONMENT:

    A working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises, and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals. Extensive computer use. High volume direct public contact

    DISCLAIMER OF EMPLOYMENT:

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

    All Little River Casino Resort Team Members are responsible to ensure they are in compliance with Little River Casino Resort Policies and Tribal Gaming Regulations.

    ACKNOWLEDGMENT:

    I have reviewed the content and description of the above listed position and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation.

  • 4 Days Ago

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Casino cashier
  • Turtle Creek Casino & Hotel / Leelanau Sands Casinos
  • Suttons Bay, MI FULL_TIME
  • JUNE 30 - UNTIL FURTHER NOTICE SHIFT PREMIUMS MONDAY-FRIDAY BETWEEN 6P-6A ADDITIONAL $2.00.HOUR SATURDAY & SUNDAY ALL SHIFTS ADDITIONAL $3.00 HOUR EDUCATION / EXPERIENCE Must be at least 18 years of a...
  • Just Posted

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Casino Cashier - Full Time
  • Turtle Creek Casino & Hotel / Leelanau Sands Casinos
  • Suttons Bay, MI FULL_TIME
  • JUNE 30 - UNTIL FURTHER NOTICE SHIFT PREMIUMS MONDAY-FRIDAY BETWEEN 6P-6A ADDITIONAL $2.00.HOUR SATURDAY & SUNDAY ALL SHIFTS ADDITIONAL $3.00 HOUR EDUCATION / EXPERIENCE Must be at least 18 years of a...
  • 1 Day Ago

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Ticket Counter / Ramp Agent
  • Avflight
  • Traverse, MI PART_TIME
  • Location: Traverse City, MI Employment Type: Part Time Exempt/Non-Exempt: Non-Exempt Benefits: Flight Benefits Available! General Purpose of Job: This cross-utilized position is responsible for provid...
  • 6 Days Ago

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Ticket Sales Internship
  • Traverse City Pit Spitters
  • Traverse, MI FULL_TIME
  • Who We Are: We’re the Traverse City Pit Spitters, the premier Northwoods League franchise playing at Turtle Creek Stadium, in Traverse City Michigan. The Traverse City Pit Spitters are in the FUN busi...
  • 1 Month Ago

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VIP Account Manager, Casino
  • FanDuel
  • Traverse, MI FULL_TIME
  • ABOUT FANDUEL FanDuel Group ("FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming ...
  • 1 Day Ago

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0 Ticket Office Supervisor - Casino jobs found in Muskegon, MI area

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Administrative Clerk Parks and Recreation
  • City of East Grand Rapids, MI
  • Grand Rapids, MI
  • Salary : $34,736.00 - $44,761.60 Annually Location : East Grand Rapids, MI Job Type: Full-time Job Number: 00133 Departm...
  • 3/28/2024 12:00:00 AM

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JDC Shift Supervisor
  • Muskegon County
  • Muskegon, MI
  • Description of Work Employees in this class work under the general supervision of the Muskegon County Juvenile Detention...
  • 3/28/2024 12:00:00 AM

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HEALTH INFORMATION SUPERVISOR
  • Muskegon County
  • Muskegon, MI
  • Description of Work The Health Information Supervisor, under the general supervision of the Client Information Manager, ...
  • 3/28/2024 12:00:00 AM

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Fleet Maintenance Manager
  • Republic Services, Inc.
  • Muskegon, MI
  • Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world. W...
  • 3/28/2024 12:00:00 AM

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Director of Social Services
  • Harbor Terrace Senior Living
  • Muskegon, MI
  • JOIN TEAM TRILOGY: Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) ma...
  • 3/28/2024 12:00:00 AM

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Public Health Finance Supervisor FT
  • Muskegon County
  • Muskegon, MI
  • Description of Work An employee in this class, under general direction of the Director of Health and Community Resources...
  • 3/28/2024 12:00:00 AM

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CHIEF CLINICAL OFFICER
  • Muskegon County
  • Muskegon, MI
  • Description of Work The Chief Clinical Officer, under the administrative direction of the Executive Director, chairs, pl...
  • 3/26/2024 12:00:00 AM

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COMMUNITY NUTRITION COUNSELOR
  • Muskegon County
  • Muskegon, MI
  • Description of Work A Community Nutrition Counselor, under the supervision of the WIC Program Supervisor, provides high ...
  • 3/26/2024 12:00:00 AM

Muskegon (/mʌˈskiːɡən/) is a city in the U.S. state of Michigan, and is the largest populated city on the eastern shores of Lake Michigan. At the 2010 census the city population was 38,401. The city is the county seat of Muskegon County. It is at the southwest corner of Muskegon Township, but is administratively autonomous. The Muskegon Metro area had a population of 172,188 in 2010. It is also part of the larger Grand Rapids-Wyoming-Muskegon-Combined Statistical Area with a population of 1,321,557....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Ticket Office Supervisor - Casino jobs
$35,532 to $45,750
Muskegon, Michigan area prices
were up 1.3% from a year ago