Ticket Office Supervisor - Casino jobs in Omaha, NE

Summary

Cage Lead Supervisor

SUMMARY DESCRIPTION:

The Cage Lead Supervisor is responsible for safeguarding assets, and supervising Cage operations by ensuring the internal control procedures are followed and be vigilant of irregularities; and ensuring compliance with all applicable Law, rules, and regulation as well as all Federal laws governing monetary transactions and company policies and procedures and internal controls.  

ESSENTIAL JOB FUNCTIONS/DUTIES:

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC  
• Safeguards assets. 
• Supervises cage personnel as well as Dual Rate Supervisors and Shift Supervisors. 
• Ensures compliance with Company policies and the Gaming Regulations. 
• Maintains control and inventory of all currency, coins, checks, related forms, and documents.   
• Ensures compliance with gaming controls, company regulations and internal controls.   
• Ensures proper supervision of all cage activities and records necessary to affect an accurate and orderly operation. 
• Assists the Cage Shift Manager in the evaluation, training, and instruction of cage personnel. 
• Assists with evaluation and training of shift supervisors and dual rate supervisors. 
• Assists with schedules and timesheet changes, tracking time off requests and timecard approvals. 
• Assists the Cage Shift Manager with effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments. 
• Maintains strict confidentiality of internal activities. 
• Performs other duties as assigned

JOB SPECIFICATIONS:

• Must be 21 years or older. 
• High school diploma. GED, or relevant experience. 
• Three (3) years of cage experience, with one (1) year in a supervisory capacity preferred. 
• Extensive knowledge of state gaming regulations pertaining to casino operations. 
• Excellent organizational skills and attention to detail. 
• Strong analytical and problem-solving skills. 
• Strong supervisory and leadership skills. 
• Proficient with Microsoft Office Suite or related software.  

CORE COMPETENCIES:

• Guest Focus 
• Initiative 
• Teamwork Orientation 
• Communication Proficiency 
• Ethical Conduct 
• Problem Solving/Analysis 
• Decision Making 
• Flexibility 
• Stress Management/Composure 

TRAVEL REQUIREMENTS:

Travel is not required for this position.

WORK HOURS:

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:

 Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? N/A

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.