Ticket Office Supervisor - Casino jobs in Passaic, NJ

As a Front Office Supervisor, you will be responsible for the guest service agents completing their duties in a timely and safe manner as well as ensuring a wonderful experience for our guests.

You will be interacting directly with guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the hotel and surrounding area while delivering a personalized experience for each guest. We are looking for an individual who can demonstrate supportive and leadership qualities to our agents while they are working their shifts.

CORE WORK ACTIVITIES

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.

Comply with quality assurance standards.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality.

Available to work a flexible schedule including evenings, weekends, and holidays.

Perform other reasonable job duties as requested by guests or management.

Able to help with scheduling and inventory

We are looking for a supervisor who can work night shift hours from 4pm-12am (midnight).

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Rockaway, NJ 07866: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person