Ticket Office Supervisor - Casino jobs in Racine, WI

Oversee table games and employees to ensure that the safety, integrity, security, company and regulatory policies/procedures of the above are upheld. Supervises, coaches, and supports dealers. Maintains superior guest service by identifying, cultivating and improving the established player base, working towards a positive company image whenever possible. Must be flexible and able to work all shifts as assigned.

Essential Job Functions:

• Excellent internal/external guest service;
• Stand and circulate throughout assigned area;
• Possess through knowledge of games assigned to supervise;
• Calculate all payoffs;
• Understand and monitor compliance with gaming regulations and company policies and procedures;
• Maintain positive guest relations, evaluate play, and extend complimentary services when appropriate;
• Direct and supervise dealers in assigned areas;
• Evaluate designated employees’ performances;
• Monitor changes of cards and dice, inspect new equipment before allowing into play;
• Resolve guest complaints or refer to Pti Manager when appropriate;
• Ability to protect assets of company;
• Ability to maintain strict confidentiality;
• Other reasonable duties as assigned.

EDUCATION and/or EXPERIENCE:

• High School/GED;
• 1-3 years prior experience.

Preferred:

• Bilingual a plus.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

KNOWLEDGE/SKILLS/ABILITIES:

• Must have thorough knowledge of a minimum of two (2) games.

• Must have excellent communication and guest service skills.

• Casino environment: Exposure to smoke, bright lights and noise.

• Must be able to stand for extended periods of time.

• Frequently speak, read, write, stand, walk, bend, and stoop.

• Occasionally lift, carry, push, and pull.

• Must be able to lift and carry up to 25 pounds regularly throughout shift.