Tool Crib Attendant jobs in Knoxville, TN

Tennessee Machine Tool Supply, Inc.
Location: Alcoa, TN
Department: Customer Service Representative

JOB SUMMARY: Tennessee Machine Tool needs an experienced customer service representative responsible for processing sales orders, placing purchasing orders, and assisting the accounting department with client relations, project management, and procurement.

TECHNICAL ABILITY:

• Tennessee Machine Tool provides technical expertise to our customers.
• It is the responsibility of all inside sales associates to learn TMT product lines and can specify the correct tooling for end user applications.
• Engineering/Manufacturing/Industrial Distribution background is helpful, but not required.

INSIDE SALES ASSOCIATE:

• Screen sales calls and route calls to appropriate team members.
• Process quotes, sales orders, invoices, and purchase orders.
• Obtain quotes from vendors.
• Provide quotes from vendors to customers.
• Initiate Return requests and provide documentation to appropriate staff for processing.
• Work with vendors and customers to resolve returns, credits, and pricing discrepancies.
• Build relationships with customers.
• Assist with daily open order transactions.

OTHER SKILLS AND ABILITIES:

Customer Service Representative is proficient with Microsoft Word, Excel, and Outlook; use of basic office equipment, multi-line phone. Experience with QuickBooks inventory software program is a plus.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and skills required.

• Ability to adapt prioritization timelines with good time management skills.
• Self-motivated, proactive, results oriented professional with an ability to work with minimum direction.
• Professional, positive demeanor and appearance.
• Ability to work under pressure.
• Must be detail oriented and have strong organizational and analytical skills.
• Problem solver who sees process improvement as an opportunity to drive growth and efficiency.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Service: 1 year (Required)

Work Location: In person