Top Account Management Executive jobs in New Bedford, MA

Account Executive

Northeast Alternatives/Sapura is a growing, award-winning, seed-to-table cannabis retail brand specializing in the highest quality cannabis products Massachusetts and Michigan has to offer. Constantly focused on developing and ingenuity, NEA strives to achieve this by adding skilled and motivated team players. These goals are met by seeking out diverse, talented individuals to further the company's mission and provide unique and new ideas. As the business continues to grow, our team will continue to grow, allowing us to be the best in our specialized market. If you are motivated, eager to learn, dedicated, flexible and excited about joining an incredible industry, Northeast Alternatives is the perfect place to be!

Job Description:

The Account Executive reports to the Wholesale Director. The Account Executive is responsible for the creation of new accounts, maintaining/growing current accounts, achieving sales goals, and delivering the best customer experience possible. This role requires a dynamic personality to support account growth and an ability to learn quickly as you will be answering questions and supporting customers on our wholesale trading platform, with multiple brands and SKUs. A successful Account Executive exceeds sales performance targets, provides excellent customer support, and drives manufacturing production with consumer insight and sales data. 

Duties/Responsibilities:

• Establishes new accounts, and maintains and grows current accounts. 
• Meets or exceeds KPI’s set by the Wholesale Director. 
• Contacts customers by phone, email or in-person to develop relationships and complete sales orders. 
• Receives and processes purchase orders; Issues sales transaction invoices. 
• Verifies orders, including customers' personal information and payment details. 
• Serves as the main point of contact for wholesale customers assisting with anything related to the order/fulfillment, issues, questions, additions/substitutions; documentation, etc.  
• Maintains accurate sales and customer records, and compiles monthly sales reports.
• Frequently provides customer feedback to relevant departments 
• Maintains an accurate and up-to-date wholesale menu 
• Works with the Brand Ambassador to provide support to retail partners
• Manages vendor samples, discount offers, marketing materials, etc. 
• Supports the wholesale department with other administrative tasks, as needed.
• Other duties as assigned. 

Required Skills/Abilities:

• Ability to achieve sales targets and departmental goals. 
• Strong interpersonal, verbal, and written communication skills including grammar and spelling. 
• Ability to maintain composure under pressure while providing solutions to resolve any, and all, situations.
• Proficiency with word processing and spreadsheet software. 
• Strong organizational skills with the ability to prioritize workloads efficiently.

Education and Experience:

• 2 years experience in product sales and account management. 
• 2 years of Cannabis industry experience preferred. 
• Experience in a communication, customer service, and detail-oriented work environment
• Experience with cannabis industry software such as Apex Trading, Leaf Logix, Metrc, and Tableau. 
• Familiarity with sales reports, and sales records. 
• Advanced knowledge of administrative recordkeeping. 
• Full-time (Minimum 40 hours per week). 
• Available to occasionally support WS events and customer needs on weekends 
• High School Graduate or equivalent. 
• Must be 21
• Must successfully complete a background check
• Must have reliable transportation. 

Physical Requirements:

• Ability to lift up to 25 lbs. and push/pull up to 50 lbs. 
• Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.

Perks/Benefits:

• Employee Discount
• Paid Time Off
• Paid Training
• Free Uniform
• Vision & Dental Insurance
• Health Benefits and more…

The Ideal Candidate:

• Has Cannabis Industry Experience

Northeast Alternatives has a strong commitment to Diversity, Equity, and Inclusion and aspires to be reflective of the diverse communities we serve. We aim to attract and hire qualified candidates who hold these same values, provide diverse perspectives, and contribute to creating a workplace where all employees experience a sense of belonging.

Northeast Alternatives is proud to provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, gender, sexual orientation, age, national origin, ancestry, disability, genetics, Veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, NEA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

EEO M/F/D/V

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.