Top Business Analytics Executive leads and oversees the business analytics function to provide data-driven insights related to business performance used to advise and develop strategies for operational improvements and future business initiatives. Utilizes KPIs, business performance data, industry trends, competitor intelligence, and customer information to develop analytical tools, reports, and models across the organization to inform and support decision-making. Being a Top Business Analytics Executive consults with stakeholders to understand the business model, objectives, issues, and challenges that analytics can support. Develops standards and collection processes to support robust analytics and reporting data pipelines. Additionally, Top Business Analytics Executive builds teams with statistical methods, modeling, analytical methodologies, and data analysis skills to support the business. Typically requires a master's degree in finance, statistics or a quantitative field. Typically reports to top management. The Top Business Analytics Executive manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Top Business Analytics Executive typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Your Role
The Blue Shield of California Growth and Servicing analytics organization is part of the centralized Data and Analytics organization and oversees Channel Analytics including Digital, Marketing, Claims, Appeals, Grievances, Disputes, Customer Experience and Line of Business. This role Senior Manager Survey Analytics would report to the Senior Director of Growth and Servicing Analytics and would be responsible for supporting analytics tied to internal and external surveys including but not limited to Net Promoter Score, Digital Satisfaction, Phone Satisfaction, Interactive Response Satisfaction, CMS, and Forrester.
Various metrics help BSC gauge satisfaction, some of which are shared externally and have financial implications. NPS is a key metric that measures perception of the firm and is a leading indicator of future growth and success. There are other metrics for our Commercial, Medicare and Medicaid (MediCal) lines of business that drive continuous improvement activity. External survey sources such as Forrester provide important benchmarking. It is important that we mine for actionable quantifiable improvement opportunities and assign a financial value to improving these KPIs. The candidate must be an expert at essentials around Enabling the survey such as RFP and vendor contract negotiation, survey design, survey tests, survey sampling techniques, survey benchmarking as well as Analyzing structured and unstructured response data as well as Summarizing key insights with actionable recommendations. Analytics are key to helping business partners operationalize feedback in the form of measurable initiatives that improve experience, reduce cost of healthcare, reduce OPEX, grow loyalty faster and improve BSCs Medicare Stars ratings and Blue Shield Association Member Touchpoint Measures results.
Your Work
In this role, you will:
Your Knowledge and Experience
Pay Range:
The pay range for this role is: $ 145970.00 to $ 218900.00 for California.
Notes:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
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