Top Clinical Outcomes Executive jobs in Madison, WI

Trust, engagement, competence, respect and passion – these are the values under which North Shore Healthcare operates every day. Our dedicated team of professionals strive to deliver quality care to our residents and their families. We are one of the leading employers and providers of post-acute care in the Midwest and we are seeking exceptional individuals to join our team. If you value being a leader, working in a progressive environment and having opportunities to grow in your career, North Shore Healthcare is the Right Choice for you.

Summary/Objective:

Responsible for overall center management, profitability, operations, and direction in all aspects. Accountable for, but not limited to, census development, management of accounts receivable and collections, maximization of Net Operating Income, resident/patient care, state and federal survey compliance, positive employee relations, a positive return on investment, an effective business plan and implementation of Center core programs. Acts as the Center representative in the center and community. Follows all Center policies and procedures. Completes rounds of entire center premises at least daily to ensure compliance with all policies, procedures and regulations.

Essential Functions

• Supervisory Responsibilities:
  • Makes daily work assignments
  • Directs the work of employees
  • Schedules lunch and rest breaks
  • Authorized early departure from work
  • Authorizes overtime
  • Reassigns employees from one area to another area as center needs dictate
  • Prepares written evaluations of assigned employees
  • Enforces center policies with authority to issue Disciplinary Action Reports as needed
  • Initials time records to authorize variances
  • Interviews applicants that will be assigned to his/her area of responsibility
  • Receives and handles employee complaints
  • Participates in training programs and assists in orientation of new staff
• Business Plan
  • Annually develops and implements a sound business plan that results in provision of quality care and a maximum return on investment
  • Reviews business plan with department heads at least quarterly to ensure that goals are attained
• Census/Mix Management
  • Ensures maximum census development
  • Establishes and reviews Census and Mix objectives in conjunction with the budget and business plan
  • Oversees the placement of prospective residents to ensure that residents’ physical, mental and psychosocial needs are met by the center and who meet the financial requirements
• Accounts Receivable
  • Ensures the maximum collection of accounts receivable
  • Reviews Aged Trial Balance (ATB) and oversees the collection of Accounts Receivable by the business office manager
• Compliance
  • Ensures an effective Performance Improvement (PI) process is in place to identify and resolve center problems
  • Ensures center PI programs achieve compliance expectations as measured by state, federal, and Quality Validation (QV) surveys
• Net Operating Income
  • Responsible for control of labor and supply expenses on a Per Resident Day (PPD) basis
  • Responsible for maximization of revenue opportunities including ancillary opportunities
• Labor and Workforce Planning
  • Directs workforce of the center
  • Controls labor expenses for dollars and hours on a PPD basis
  • Authorizes overtime
  • Ensures effective workforce planning and recruits quality candidates
  • Authorizes early departure from work
  • Ensures Employee Survey is conducted annually and develops an action plan to correct issues identified. Plans meetings to address issues identified
  • Receives and handles employee complaints
  • Attends meetings and conferences as required
  • Enforces center policies and issues Disciplinary Action Reports as needed
  • Suspends employees for disciplinary violations as required
  • Reviews and approves center payroll and time records
  • Participate in the interview and selection process for key positions
  • Participates in training programs and assists in orientation of new staff
• Reimbursement
  • Ensures all reimbursement opportunities are fully attained
  • Participates in Affirmative Action Plan development (as required by state or reimbursement entity)
• Resident Trust Accounts
  • Supervise administration of resident trust accounts
  • Audits resident trust accounts quarterly
• Consumer Satisfaction
  • Responsible for overall consumer satisfaction
  • Reviews Consumer Satisfaction Surveys to ensure that the center is meeting customer expectations
  • Ensures that the center’s PI committee reviews the Consumer Satisfaction Survey results and develops appropriate action plans to correct problems identified
• Performance Planning and Review Guide (PPRG)
• With Director of Operations, establishes annual goals and objectives
• Annually develops performance objectives for each department head. Quarterly evaluates the status of objectives and performance of standards. Annually makes salary recommendations based on performance
  • Ensures department heads provide fair and accurate evaluations of their employees on a timely basis
• Risk Management
  • Ensures that the center has an active, effective Safety Committee and Employee Care Coordinator
  • Reviews lost days to ensure center safety programs and claims management are effective
  • Ensures center’s compliance with all safety requirements and OSHA regulations
  • Follows all federal, state, and company reporting requirements
  • Implements transitional duty policy for the center (for individuals with a Center on-the-job injury)
• Environmental
  • Oversees the proper maintenance of the building, grounds and equipment to ensure a safe, sanitary, and attractive environment for residents/patients and employees and to protect company assets through proper preventative maintenance
• Ensures Major Expenditure Authorization process is followed
• Budget
• Participates in development of center budget
• Operates the center within budgetary guidelines
• Provides department heads with departmental budget and holds department heads accountable for operating within their budget

Required Education and Experience

• Current state license as Nursing Home Administrator
• Previous experience in post-acute care setting
• Demonstrated success leading a fun and productive work environment

Preferred Education and Experience

• Experience in a fast-paced environment

BENEFITS

We offer a comprehensive benefit packages which includes:

* Health insurance for full-time employees starting the first of the month following 30 days of employment

* Dental and vision insurance for full and part-time staff

* 401(K) Program for full and part-time staff

* 6 paid holidays plus one floating holiday for full-time staff

* Company paid life insurance for full-time staff

* Voluntary life and disability insurance for full-time staff

* Paid Time Off