Top Collections Executive jobs in Middlesex, NJ

This position will require the individual to work onsite DAILY in Red Bank, NJ.

What we are looking for:

A Collections Specialist who can develop strong relationship with our customers to enhance the quality of service within the billing departing reporting to the Manager of Partner Account in Finance.

Job Description Summary:

Collections Specialist I is responsible for past due collections efforts through partner communication such as calls and emails.

This role requires experience with collections, knowledge of Zendesk, Salesforce, NetSuite, and Zuora internal processes, invoices, billing records, and product billing.

Expectations:

• Act on billing collections list as delivered and vetted by Manager
• Support, log, categorize, prioritize, and track efforts to resolve past due
• Inform Partner Success Management and Sales Rep of collections efforts, coordinating when necessary
• Maintain a high level of partner/customer satisfaction and adherence to partner service level agreements
• Log all interactions Salesforce/Zendesk with complete and accurate information
• Work collaboratively with team members to ensure timely response
• Assist in sharing, updating and creating knowledge resources
• Support a positive team culture based on Datto company values
• Willingness to accept feedback to improve skills and pursue further development
• Comfort with complex billing environments
• Follow escalation procedures as required
• Reports on collection efforts

Desired Skills & Experience:

• 3-5 years experience in customer service and/or collections preferred
• Strong computer skills
• Demonstrates a high degree of organization, accuracy and a high level of customer service skills
• Ability to work effectively with a wide variety of people and develop professional working relationships with site staff and providers
• Demonstrates the ability to meet productivity goals and deadlines
• Ability to work well as part of a team
• Experience with billing and/or database or CRM tools such as Salesforce, NetSuite and Zuora
• Experience with ticketing systems such as Zendesk
• Excellent written and verbal communication skills
• Excellent customer service/success skills
• Experience with Microsoft Excel
• Must enjoy learning and be self-motivated with the ability to switch contexts as the needs of the business evolve

Your reward:

A benefits package including:

• 100% employee premiums covered for medical, dental, vision, life and disability insurance for select plans.
• Up to $1500.00 for individuals and $2000.00 for families a year in HSA deposits paid for by Kaseya.
• Paid parking.
• 401k. (We have seen the word match and there is no match)
• Paid Holidays.
• Generous PTO.
• Casual and fun work environment.

If this sounds like the right career to fit your personality and interests, please apply, we're looking forward to meeting you!