Twin City Garage Door has an opening for a Collections Specialist at our New Hope, MN location. The primary purpose of this role is to assist our Accounts Receivable department by performing a variety of collections duties. At Twin City Garage Door, our foundation and culture are built on our core values and a high regard for our employees, while also striving to make a positive impact on our community. Here, you’ll be proud to be a part of a company known for putting safety and people first, combined with uncompromising integrity.
Responsibilities:
- Facilitate customer inquiries regarding past due accounts. Analyze and rectify customer concerns to resolve open receivables.
- Understand and communicate the credit and collections policy. Effectively resolve issues in a positive, professional manner. Communicate effectively in a prompt courteous and customer-oriented manner.
- Confer with branch managers and department heads expediting dispute resolution of past due customer accounts.
- Conduct weekly collections check-ins with each branch to ensure progress is being made and additional resources are being enlisted if necessary.
- Host monthly aging calls to communicate upcoming aging goals and create collaboration among branches.
- Assist with the transition to electronic forms of payment in the B2B space.
- Refer uncollectable past due accounts to collection agency and write off bad debt.
- Respond to bankruptcy notices, returned checks and bank credit card disputes.
- Process credit applications and adhere to the company’s credit and collection policy.
- Ensure accurate customer files and customer billing information is up to date.
- Identify areas where automation can be leveraged to reduce the manual efforts related to collections and cash application.
- Continue to improve processes and tools available to the branches more efficiently collect open receivables, add system notes within WebApps and distribute monthly customer statements.
- Support continued evaluation and implementation of centralization including but not limited to customer billing/invoice distribution.
- Assist with other accounting initiatives and duties as needed.
- Work effectively with all levels of company personnel including staff, management, and executive management.
- Other duties as assigned.
Benefits: We offer a competitive salary and an AMAZING benefits package that includes the following
- Paid Weekly
- 120 hours PTO per year, which begins accruing at point of hire.
- Paid holidays, including a floating holiday.
- Medical, Dental, Vision, Health Savings Account, Referral Program, Tuition Reimbursement
- Company Paid Life Insurance, Short-Term Disability and Long-Term Disability
- Free virtual healthcare visits
- 401(k) with employer match with Profit Sharing
- Employee stock purchasing plan.
- Paid pregnancy, adoption, and parental leave.
- Learning and leadership development opportunities
- Annual Incentive Plan (bonus)
- Employee Assistance Program & Mental Health Services
Other:
- Job Type - Full-time, day shift
- The pay range is $28-30/hour based on experience.
This job is ideal for someone who is:
- Detail-oriented, noticing and remembering minor details.
- Flexible, can move fluidly from one task to the next
- Good communication skills
- Independent, enjoys working with little direction.
- Analytical, understanding the reasoning behind your processes.
- Organized, can organize your thoughts and procedures.