Top Collections Executive jobs in San Antonio, TX

Conn's HomePlus! Now Hiring Collections Representatives

Walk-in's welcome on Thursday's only from 10:00am to 2:00pm

Overview - The Collections Specialist’s responsibilities are an essential role as the liaison between the company and its customers regarding delinquent accounts. The individual in this position must possess a great deal of negotiation and communication skills as well as excellent understanding and enthusiasm for the goals and directives of Conn’s HomePlus. Ideal candidates are self-motivated individuals who are comfortable asking fact finding questions, assisting customers in reviewing, and negotiating payments on their accounts.

Key Duties & Responsibilities

• Maintain contact with customers who are past due.
• Attempt to cure delinquency by assisting customers with payment arrangements.
• Ensure customer inquiries and requests are handled in a timely and accurate manner while adhering to our established procedures and controls.
• Document all conversations and actions accurately.
• Determine and schedule the best arrangements for different customers based on their situations and current level of delinquency.
• Responsible for customer information updates. These may include but are not limited to address and phone number updates.
• Address customer complaints. These may include but are not limited to billing and contracts.
• All other duties as assigned.

Required Experience

• High School graduate or have a GED.
• Able to work in a fast-paced work environment.
• Performance driven and team player.
• Excellent at communicating and can be customer service oriented.
• Data entry and phone etiquette in a customer service environment

Preferred Experience

• Able to engage customers and use appropriate negotiation techniques.
• Comfortable with social interactions and quick to establish rapport.

Skills & Abilities

• Organized and detail oriented.
• Able to multi-task and shift priorities, as required.
• Communicative

Working Conditions

• Work is performed in an office call center environment.
• May require prolonged periods of sitting/standing.

Job Type: Full-time

Pay: $15.50 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Employee stock purchase plan
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center

Ability to Relocate:

• San Antonio, TX 78238: Relocate before starting work (Required)

Work Location: In person