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Are you our next Property Manager?

Our small team is looking to welcome a Property Manager. Please thoroughly review the details below to determine if our family-owned company is the right home for you. If you are viewing this anywhere other than our website, please go to our website to ensure you see the full listing and that your application gets to us.

If you have thoughtfully considered it and want to apply, please follow the application instructions carefully.

The deadline to apply for this position is Monday, May 27th, 2024.

We look forward to meeting you!

About Us:

Pacific West Real Estate is a family run real estate business with a modest, stable portfolio of primarily commercial properties.

Our small team of five is close-knit and places a high value on relationships - with each other as well as with our tenants and vendors. Through open communication and collaboration, we support the business needs while prioritizing family.

Historically our owner has lead all property management responsibilities. We have been working with a consultant to build out efficient and sustainable tools, now we’re ready to build a long-term relationship with a Property Manager to fill this new position.

About You:

You enjoy property management because of the variety of people it allows you to meet and serve. Puzzles and understanding how things work thrills you, making sense of chaos and rolling with change come naturally to you. Managing up, that is, telling leadership what you need and why, is something you’re very comfortable with. A balance between new and different projects and predictable maintenance schedules sounds like a great sweet spot to you.

You have either worked in property or facilities management before. If your experience is primarily as a Leasing Associate or Real Estate agent then this won’t be the best fit for you. However, experience as a Residential Property Manager, Community Manager, Construction Project Manager, Facilities Manager, etc could translate well into this role. Given the size and stability of our portfolio, this job could be a nice change of pace for an experienced candidate, or a great learning environment for someone looking to move into the space.

You are detail oriented and strive to get things done well as a matter of excellent customer service and pride in your quality of work. While you will receive on the job training and guidance you will need to work well independently and be self-motivated managing your own workload, schedule, and deliverables. You understand the unique challenges of filling a brand new role as well as the availability and responsiveness required in property management.

About the Job:

As this is a new position there will be some fun challenges and flexibility required to define the specific responsibilities of this role. It will take time to build trust and find a rhythm with our Owner. You will work with our operations consultant to define and document the workflows and systems necessary for the Owner to delegate many of property management related tasks to you.

Ultimately tenant management, construction management and vendor management will all become your areas of responsibility. Over time, as the property management responsibilities are transitioned to you and streamlined, leasing and marketing may be added as well. This will be a fun challenge for the right person, with a lot of diversity and flexibility once rapport is established.

Key Competencies

• Customer Service Focus
• Organization skills
• Time Management skills
• Communication Proficiency (oral and written in English)
• Initiative - Self Starter, Self Motivated
• Multi-Tasking
• Ability to juggle multiple priorities and projects

Education

• High school diploma/equivalent required
• Bachelor’s Degree or equivalent experience preferred

Experience

• At least 1 year of property management experience required
• 2 years with exposure to commercial real estate or construction management preferred

Additional Qualifications

• Ability to read, understand leases and contracts
• Ability to recognize high quality maintenance work
• Proficiency in Microsoft Office Suite
• Ability to work in an industrial environment, navigate construction sites etc.
• Valid driver’s license, current auto insurance and reliable vehicle
• Able to lift 30 pounds
• Experience with AppFolio is a plus
• Experience with Asana or similar tool is preferred

Responsibilities:

Business Operations

• Maintain Standard Operating Procedures (SOPs)
• Ownership of Asana, our task management software
• Facilitate invoice validation, approval and processing
• Errand running including the purchase of supplies, mailing at post office, etc
• Ensure Certificates of Insurance for tenants and vendors are up to date

Property Management

• Tenant management
• Rent collection and dealing with delinquencies
• Resolving tenant complaints and answer any questions
• Issue tenant notices, maintenance of all records and files
• Maintenance and Vendor Management
• Perform maintenance assessments, and coordinate maintenance work, vendor relations
• Ensure budgeted maintenance and repairs are performed on schedule

Project Coordination

• Act proactively to identify opportunities to add value
• Defining the project including scope, deadlines and deliverables
• Documentation of deliverables and associated due dates
• Monitor project progress and make team aware of associated risks

Office Administration

• Provide full administrative support, including filing and distribution of correspondence
• Primary touchpoint for all communication (tenant requests, vendors, hub for team)
• Maintain online file organization
• Administration of online business tools (email, Dropbox etc)
• Help with special projects
• Administrative support, filing, answering & directing phone calls

Technology

• Maintain working knowledge of all business tools and act as team owner for task management and portfolio management solutions.

Business Metrics & Reporting

• Understand and manage data such that reporting on maintenance trends, tenant turnover etc is possible.

Compensation:

Everyone on the team is an independent contractor. This will be a 24-32 hour/week role at $30-$40/hr depending on experience. There is potential for this to grow into a full-time role over time.

Availability:

We are a local Seattle area company with offices in Bellevue and commercial properties in the Auburn area. This team member needs to be_ locally based in central or south King County._ Our typical office hours are 8-5, though since the Property Manager will be responding to all tenant inquiries, hours will be somewhat flexible.

While remote work is an option, much of your time will be spent in our Bellevue office or onsite at our properties in Auburn.

Equipment:

We provide all necessary equipment.

Diversity Commitment:

We are an equal opportunity employer and do not discriminate based on race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by law.

Application Process:

We will only review applications sent via an email to hiring.pwre@gmail.com with the exact subject of Property Manager Position.

Include in the email:

• Attach 2 PDF or Word files
• Your resume
• The supplemental questions below with your answers
• File names should include your first and last name.

Please note we will only review applications that follow these instructions exactly.

The deadline to apply for this position is Monday, May 27th, 2024.

Supplemental Questions:

Full name :

• Neighborhood where you currently live
• Are you most familiar with Mac or PC?
• Do you have experience using Outlook? How about AppFolio? Tell us about it. If not, what similar tools have you used and to what extent?
• Please share details of your most successful construction or renovation project. Include details of how many tenants were impacted, how many vendors you coordinated, the budget and the results.
• Tell us about a time where you had to accomplish a task without any clear instructions. How did you approach it? What was the outcome?
• What do you imagine are some common challenges faced by employees of small, family-owned businesses? If you have experience with this, please share a bit about it.
• Tell us about a situation where a tenant wanted something that was not covered in the lease. How did you navigate the scenario? Was the tenant pleased with the result?
• What are some habits, behaviors and/or ways of being that show up in your personality when you are stressed?
• Tell us about yourself. What are your hobbies? What do you like to do for fun? We’ll read as much as you want to share.
• Where did you find the job posting for this position?

Job Types: Full-time, Contract

Pay: $30.00 - $40.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• Flexible schedule

Experience level:

• 2 years

Schedule:

• Monday to Friday
• On call

Application Question(s):

• Do you understand that we are only viewing applications from candidates who follow the instructions listed on our website?

Ability to Relocate:

• Auburn, WA: Relocate before starting work (Required)

Work Location: In person