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Scheduling Coordinator

Are you ready to make a difference in our community and watch your expertise positively impact children and families with complex needs? Do you enjoy being part of a dynamic team in a fast-paced environment? Are you a life-long learner that values opportunities for growth? If so, then being the scheduling coordinator for our program might be your next career move. This position is vital to the success and growth of our clinic.

Reach for the Top Therapy Services is an outpatient pediatric rehabilitation facility in Dover NH. We are seeking the right candidate to serve as the Scheduling Coordinator for our fast-paced clinic serving children birth through twenty-one.

The Scheduling Coordinator must possess excellent critical thinking and interpersonal customer service skills and the ability to demonstrate high-level problem-solving skills to capitalize on maximizing schedule outcomes and family satisfaction.

Must be able to work in a fast-paced environment, shifting attention to manage multiple tasks and maintain professionalism at all times. Possess good organization and communication skills; focused on being proactive and growth oriented as an individual and for the organization. They must understand how the clinic works as a whole and in relation to other departments.

The best candidate will have 3 years of customer service experience, in a clinical health care environment; at least 1 year of hands-on experience with scheduling in a medical setting.

Benefits For You

• Paid Time Off
• 6 Paid Holidays
• Flexible Schedule Options
• Substantial Medical Stipend Towards Health Insurance Plan
• Dental & Vision Insurance Options
• Employer Paid Life $15,000 Insurance Policy
• 401K

Qualifications

• Continually reinforces the organization’s overall mission and policies (example attendance and sick policies) to all stakeholders, in written and oral communications, and in actions.
• Works collaboratively with all departments to ensure timely registration and coordinated patient care.
• Computer literacy, proficient in MS Word, Excel, and PowerPoint.
• Excellent communication skills both written and verbal.
• Strong interpersonal and customer service skills.
• Ability to determine priorities, make decisions, work independently, and solve problems.

Responsibilities

• Answers the phone promptly, in coordination with the administrative team.
• Check voicemail daily and forward messages to appropriate party.
• Maintains daily schedules for all therapists, 16
• Managing referrals, intakes, and updating the waitlist with administrative aide support.
• Schedule all new patient evaluations with families, sending paperwork, and creating necessary files.
• Confirm new patient evaluation appointments by telephone 24 hours in advance to confirm and document outcome.
• Responding to all No-Shows in a timely manner.
• Re-inform families and enforce attendance policies as needed.
• Manage staff time off and attendance, including all callout coverage and rescheduling for vacations.
• Collect balances and co-payment to assist Office Administrator as needed.
• Ability to enter and retrieve data accurately.
• Works closely with the Office Manager, Office Administrator, Office Aide, and Director of Operations on administration priorities, effectiveness, and efficiency.
• Participates in development and implementation of special projects as directed.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

All applicants must have reliable transportation to work and have a demonstrated history of reliability in prior employment. Any candidate who is offered a position will be required to submit to a background check,

Our dynamic team of 18 staff and a therapy dog are very close-knit, strong communicators, flexible, thoughtful, and hard-working, with a strong commitment to a family-centered trauma-informed play-based approach, in which we put children and families at the heart of all we do - and we are looking forward to meeting you.

So, if you meet all the requirements above and like to laugh at work, take initiative, want your suggestions and hard work appreciated, enjoy working within a close-knit team and have great communication and planning skills, we look forward to hearing from you.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee mentoring program
• Flexible schedule
• Free parking
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Pediatrics
• Physical & Rehabilitation Medicine

Schedule:

• Monday to Friday
• No weekends

Experience:

• scheduling: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person