Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
InCharge Logistics has an exciting opportunity for a Dispatcher/ Business Contact to oversee our major delivery operation in Alexandria, LA!
Previous supervisor and delivery driving experience required.
Responsibilities:
· Complete/ assist with daily routes
· Create and optimize schedules
· Ensure safety training is completed
· Review vehicle conditions pre-trip/post-trip
· Interview driver applicants
· Maintain safety programs
· Confirm payroll/timesheets weekly with BC
· Be a backup to drivers daily, for call-offs, vacations, extra volume
· Be available during the day by phone
· Transfer pickups in the morning
· Consistently check route progress on FCC and driver stop statuses on daily service worksheets
· Help physically with loading during the sort, handle QA as soon as possible to get out the same day. (re-packs, address corrections, customer-specific needs, coordinate with drivers on business closures)
· Constantly check stop count throughout sort (looking for sizing, bulk, etc.)
· Check for VEDR events and coach accordingly
· Take phone calls, from drivers, CPC, and customers
· Be a line of communication with FedEx terminal and BC
· Be a leader for the team and boost morale
Requirements
· Excellent communication skills
· 1 year of operations management experience
Job Type: Full-time
Benefits:
Schedule:
Education:
Experience:
Work Location: On the road
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0 Top Contact Center Executive jobs found in Alexandria, LA area