Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Full Smile Management is seeking motivated and detail-oriented Contact Center Representatives.
Join our team and grow your career with a company who encourages creativity and diversity, and provides endless opportunities for personal growth and professional advancement.
Job Summary: The Contact Center Representative is responsible for taking calls from new patients and answering any questions or concerns they may have. Key responsibilities include interacting with patients to gather required information in preparation for the new patient’s appointment. This position is located within the clinic and will occasionally be patient facing.
Preferred Qualifications and Abilities:
Physical Requirements:
Job Type: Full-time
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Work Location: In person
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