Top Contact Center Executive jobs in Anaheim, CA

Ensures successful operation of the East Whittier YMCA facilities of the YMCA of Greater Whittier. Responsible for Center program development including Aquatics, Youth Development programs, Healthy Living, volunteer recruitment & development, staff supervision, community relations, marketing/communications, Center budget and financial results.

EFFECT ON END RESULTS:

• Branch will achieve revenue growth and increase program participation.

• Branch will offer signature YMCA programs and other supportive programming that meets the needs of a diverse community.

1. Bachelor's degree in business, health sciences, human services; Master’s degree preferred.

2. Eight or more years of professional experience in membership sales and in Healthy Living, YMCA experience preferred.

3. Knowledge and experience in all aspects of operations, including staff supervision and development, successful membership practices, quality program development and implementation, volunteerism, program marketing, risk management and sound financial practices.

4. Understanding of the nature and purpose of the YMCA and the respective roles of volunteers and staff.

5. Ability to relate effectively to diverse groups of people from all social and economic segments of the community; track record of building authentic, constructive relationships with others.

6. YMCA Multi-Branch Leader certification preferred.

1. Supervises center staff and program directors, membership/healthy living programming, and aquatics programs to ensure sound operations.

2. Provides leadership and direction to the branch by coaching and developing staff and volunteers.

a. Empathetically listen and communicate for understanding.

b. Build relationships to create small communities.

c. Provide staff with feedback, coaching, guidance and support.

d. Build and nurture strategic collaborations within the community.

3. Models relationship-building skills in all interactions with staff, volunteers, members, and the community.

4. Provides support for setting the direction and achieving the strategic plan and annual operating plan for the Branch in conjunction with the Association plan.

5. Supervises preparation of the annual budget, monthly budget monitoring and year-end positive net balance.

6. Ensures the operational growth of the YMCA through program expansion or compression, member recruitment and retention, pricing strategies, new program development and collaborations.

7. Identifies potential areas for branch cooperative programming to accomplish YMCA goals, and works with staff groups to develop and implement programs. Fosters a climate of innovation to develop high quality programs and leads branch staff in the planning, development and implementation of new program initiatives and activities.

8. Provides reports to committees, the Board of Directors and the President/CEO.

9. Participates in the formation of standing committees and the writing of their annual commission. Works with committee chairs and staff committee liaison toward achieving stated goals.

10. Implements and oversees a program evaluation system to guarantee faithfulness to the Y’s cause, program outcomes and a high-quality commitment to YMCA standards.

11. Fosters a climate of innovation to develop high-quality programs that support the Y mission, goals, and strategies.

12. Ensures the safety and maintenance of high-quality facilities, grounds, and equipment through risk management and adherence to Cal OSHA Guidelines.

Multi Team Leader

• Fiscal Management: Uses data to analyze financial trends and forecast future financial progress for the organization.

• Philanthropy: Engages staff, volunteers, and members in fundraising activities and strategies. Organizes philanthropic activity and strategies to successfully raise necessary funds. Reports the sources, uses, and management of donated funds to constituents in order to preserve and enhance confidence in the organization.

• Project Management: Designs practices, processes, and procedures for strong project management (e.g., project charter, risk mitigation). Organizes people and activities for efficiencies and effectiveness. Measures progress against strategic goals and ensures continuous improvement. Continually evaluates progress, impact, and outcomes; makes process improvements and adjustments as needed.

• Engaging Community: Stewards the Y cause, promoting and protecting the brand and reputation as a global, inclusive organization within the community. Effectively communicates community benefit and the Y’s impact for all stakeholders (e.g., staff, volunteers, members, community leaders). Builds bridges within the community so that all segments of society have access to the Y.

1. Bachelor's degree in business, health sciences, human services; Master’s degree preferred.

2. Eight or more years of professional experience in membership sales and in Healthy Living, YMCA experience preferred.

3. CPR and First Aid Certification with 30 Days of hire

4. Clearance from Community Care Licensing

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.