Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Description
At Infinity, we take pride in our commitment to Energy, Excellence and Execution by providing ‘Life Changing Experiences’ for our employees. As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register and Corridor Business Journal, including the “Top Workplaces Award” and “Coolest Places to Work”, we encourage you to join Infinity’s exceptional workforce and become part of our award-winning culture.
We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities.
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0 Top Contact Center Executive jobs found in Cedar Rapids, IA area