Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
POSITION OVERVIEW
Global Atlantic Financial Group has an exciting opportunity for an Operations Intern to participate in our robust 10-week summer internship program. Through this experience, the intern will learn about preneed life insurance and annuity operations, customer service, business processes, and much more. This is a great opportunity for someone looking to learn through real work and hands on experience.
RESPONSIBILITIES:
QUALIFICATIONS:
This position is not eligible for visa candidates now or in the future.
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0 Top Contact Center Executive jobs found in Cincinnati, OH area