Top Contact Center Executive jobs in Colorado Springs, CO

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Contact Center Agent
  • Blue Federal Credit Union
  • Colorado, CO FULL_TIME
  • At Blue, we discover pathways to realize your possibilities. Our Contact Center Agent is responsible for leading and directing efforts to build and strengthen relationships with current members and prospects within our communities and assisting members through electronic channels. This position is accountable for designing robust member experiences and engagement by delivering appropriate service solutions, while supporting needs of the member base. Accountable for improving wallet share through proactive inbound and outbound efforts and ensuring a quality member experience through our service delivery. This position troubleshoots and resolves member concerns by clarifying issues, researches and explores alternative solutions and escalating unresolved problems to appropriate team member. This position also focuses on:

    • Manage high volume of calls upholding established response times. Navigate multiple systems to professionally perform complex service tasks with a high degree of accuracy and speed. Assist with monetary transactions, account inquiries, research, maintenance, disputes and non-monetary transactions, as well as conducting other service related tasks. Responsible for proactive lead generation and appointments, establishing centers of influence to engage with prospective members inside/outside the credit union, promoting Blue’s mission and value, meeting and/or exceeding goals and objectives.
    • Lead and demonstrate robust member experiences through courteous, timely, and professional member engagements and communication. Promptly, accurately and efficiently process member financial transactions. Ensure proper identification is presented for appropriate transactions. Maintain a high degree of member confidentiality. Meet onboarding and retention goals for loans and accounts by creating benefits for the member and resolving issues. Supports Credit Union growth by recognizing opportunities to promote Credit Union products and services to meet members’ needs and takes ownership over issues within your authority for thee-Branch online service channels such as mobile banking, money mover, and Billpay. Proactively identify issues and communicate solution to members and employees quickly and effectively.
    • Report trending issues to management based on member comments.
    • Completes all required quarterly/annual product knowledge exams and mandatory trainings. Participates in all trainings/meetings and sales and service development activities. Maintains a high degree of confidentiality, adheres to security and internal control procedures.

    Experience: Under one year of similar or preparatory experience.

    Education/Certifications/Licenses: A high school degree or equivalent

    Interpersonal Skills: A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

    FULL Time Position

    Starting Wage: $15.54 - $19.42

    Full Wage Range for Position: $15.54 - $23.31

    • Position will also include bonus and incentive opportunities.

    Eligibility for employment is dependent on bondability, background and credit check.

    For more information about being a Blue employee please check out these links for a glimpse at the culture and opportunities we strive to provide for our employees:

    Employee Benefits

    Culture BluePrint

    Working at Blue Video


    At Blue Federal Credit Union, we don’t just accept difference – we celebrate it!

    We are committed to providing an inclusive and welcoming environment for all our staff and members. Blue FCU is proud to be an equal opportunity workplace. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. All employment decisions are made based on qualifications, merit, and business need.

    Education

    Preferred
    • High School or better
  • 19 Days Ago

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Contact Center Rep Associate-Remote Eligible
  • UCHealth
  • Colorado, CO FULL_TIME
  • Must reside in the state of Colorado to qualify for this potentially remote position. Summary: Registers patients, schedules appointments, procedures and testing. May obtain referral or insurance info...
  • 10 Days Ago

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Executive Chef| Broadmoor World Arena and Pikes Peak Center
  • Oak View Group
  • Colorado, CO OTHER
  • Overview The Executive Chef has the primary duty of managing the culinary team, a recognized department of venue’s F&B operation. The Executive Chef will actively supervisor, coach, counsel, direct, t...
  • 15 Days Ago

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Surgical Dental Assistant
  • Mountain Top Periodontics & Implants
  • Colorado, CO OTHER
  • Overview Calling all Surgical Dental Assistants in Colorado Springs, CO! Mountain Top Periodontics & Implants is on the hunt for a rockstar Surgical DA to join our highly regarded team of professional...
  • 23 Days Ago

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Upholsterer
  • Top Notch Upholstery
  • Colorado, CO INTERN,FULL_TIME
  • Overview:We are seeking a skilled an experienced or willing to learn individual to join our team. You will be responsible for utilizing your expertise in sewing, auto restoration, and hand tools to fa...
  • Just Posted

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Contact Representative (Office Automation)
  • Interior, Bureau of Indian Affairs
  • Ignacio, CO FULL_TIME
  • This position is located with the Bureau of Indian Affairs, Superintendent, Southern Ute Agency, Branch of Real Estate Services, in Ignacio, Colorado. Incumbent ensures the timely preparation of proba...
  • 12 Days Ago

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0 Top Contact Center Executive jobs found in Colorado Springs, CO area

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Customer Service Representative
  • Systems Integration, Inc.
  • Colorado Springs, CO
  • Job Description Job Description Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastr...
  • 3/28/2024 12:00:00 AM

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Client Service Representative I
  • Canon Solutions America, Inc.
  • Colorado Springs, CO
  • About the Role: Responsible for prompt delivery of various on-site work assignments, providing customer service and ulti...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor
  • USAA
  • Colorado Springs, CO
  • Why USAA? Lets do something that really matters. We have an important mission: serving the members of the military commu...
  • 3/26/2024 12:00:00 AM

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Corporate and Leisure Travel Advisor
  • ADTRAV Travel Management
  • Colorado Springs, CO
  • Job Description Job Description ADTRAV Travel Management, founded in 1977, has over four decades of experience in managi...
  • 3/25/2024 12:00:00 AM

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Customer Service Billing Representatives
  • Bayard | Spectrum Jobs Promo - DE
  • Colorado Springs, CO
  • Position Type: Full Time Location: Colorado Springs, Colorado Date Posted: Date posted 03/06/2024 Anticipated Close Date...
  • 3/25/2024 12:00:00 AM

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Call Center Representative
  • USAA
  • Colorado Springs, CO
  • Why USAA? Lets do something that really matters. We have an important mission: serving the members of the military commu...
  • 3/25/2024 12:00:00 AM

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Customer Support Representative
  • USAA
  • Colorado Springs, CO
  • Why USAA? Lets do something that really matters. We have an important mission: serving the members of the military commu...
  • 3/25/2024 12:00:00 AM

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Customer Service Coordinator
  • USAA
  • Colorado Springs, CO
  • Why USAA? Lets do something that really matters. We have an important mission: serving the members of the military commu...
  • 3/25/2024 12:00:00 AM

Colorado Springs is a home rule municipality that is the largest city by area in Colorado as well as the county seat and the most populous municipality of El Paso County, Colorado, United States. Colorado Springs is located in the east central portion of the state. It is situated on Fountain Creek and is located 60 miles (97 km) south of the Colorado State Capitol in Denver. At 6,035 feet (1,839 m) the city stands over 1 mile (1.6 km) above sea level, though some areas of the city are significantly higher and lower. Colorado Springs is situated near the base of Pikes Peak, which rises 14,115 f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$233,341 to $381,867
Colorado Springs, Colorado area prices
were up 2.3% from a year ago

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