Top Contact Center Executive jobs in Columbia, SC

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Top Contact Center Executive jobs

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Executive Office Assistant (Legal Secretary)
  • Contact Government Services, LLC
  • Columbia, SC FULL_TIME
  • Executive Office Assistant (Legal Secretary)
    Employment Type: Full-Time, Entry Level
    Department: Legal

    As a CGS Legal Secretary you will support a federal agency in performing moderately complex litigation support tasks. You will support a wide range of litigation support tasks like reviewing and analyzing case materials, indexing and acquiring case files from databases, answering phone lines, and numerous other relevant tasks.

    CGS brings motivated, highly skilled, and creative people together to solve government’s most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

    Skills and attributes for success:
    • Performs moderately complex litigation support tasks, including, for example, detailed review and analysis of case materials in a broad range of subject matters, such as
    • financial records, health care materials, and other litigation files;
    • detailed indexing of case files;
    • drafting procedures for accomplishing litigation support assignments;
    • document acquisition related tasks;
    • and conducting database searches.
    • Proofreads and edits deliverable products.
    • Answers phones for Senior Executive Officers
    • Arrange travel using a proprietary database for Senior Trial Attorneys;
    • writes memos, letters,
    • creates PowerPoint Presentations,
    • generates complex spreadsheets,
    • downloads PDFs and saves to the network,
    • creates a folder on the network and unzips files.

    Qualifications:
    • At least two years of word processing experience, including one year of litigation support experience.
    • Must be able to type at a minimum rate of 65 wpm with an accuracy rate of 95%.
    • High school diploma or GED required.
    • Excellent oral and written communication skills required.
    • The ability to produce highest quality work under extreme pressure very important.
    • Must be a US Citizen.
    • Must be able to obtain a Public Trust Clearance.

    Ideally, you will also have:
    • Legal Secretary Certificate
    • Undergraduate Degree

    Our Commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation!
    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/
    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 1 Month Ago
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Contact Center Consultant
  • Central Business Solutions, Inc
  • Columbia, SC FULL_TIME
  • Position Role/Tile: Contact Center Consultant Location: Columbia, SC. Summary Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact cent...
  • 20 Days Ago
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Account Executive
  • Party Reflections, Inc. Career Center
  • Columbia, SC FULL_TIME
  • Are you a motivated and results driven person? Do you like creating a positive client experience? We are looking for you. Who we are: Party Reflections is a leading event rental industry provider in t...
  • Just Posted
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Service Desk Agent
  • Contact Government Services, LLC
  • Columbia, SC FULL_TIME
  • Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the cal...
  • 14 Days Ago
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FOIA Analyst
  • Contact Government Services, LLC
  • Columbia, SC FULL_TIME
  • FOIA Analyst Employment Type: Full Time, Mid-Level Department: Information Technology CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This pos...
  • 14 Days Ago
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Courtroom Presentation Specialist
  • Contact Government Services, LLC
  • Columbia, SC FULL_TIME
  • Courtroom Presentation Specialist Employment Type: Full-Time, Mid-Level Department: Legal As a Courtroom Presentation Specialist, for CGS, you will be responsible for providing litigation support serv...
  • 15 Days Ago
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0 Top Contact Center Executive jobs found in Columbia, SC area

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Customer Service Advocate III
  • Palmetto GBA, LLC
  • Columbia, SC
  • Summary Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typ...
  • 4/26/2024 12:00:00 AM
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Customer Service Representative
  • Vector Security, Inc.
  • Columbia, SC
  • ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO04771 Showi...
  • 4/25/2024 12:00:00 AM
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Retail Customer Service Team Member
  • Michaels Stores, Inc.
  • Columbia, SC
  • Store - COL-COLUMBIA/DEVINE, SC Deliver friendly customer service, help customers shop our store and find what they're l...
  • 4/25/2024 12:00:00 AM
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Member Services Representative
  • Planet Fitness Inc.
  • West Columbia, SC
  • Benefits: * 401(k) * 401(k) matching * Bonus based on performance * Flexible schedule * Opportunity for advancement * Tr...
  • 4/25/2024 12:00:00 AM
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Bilingual Call Center Rep - $18hr - On Site
  • Teleperformance Usa
  • Columbia, SC
  • Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We delivert...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative
  • Shimadzu Group
  • Columbia, SC
  • ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO001790 Showing 1 ...
  • 4/23/2024 12:00:00 AM
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Inbound Telesales and Retention Customer Service Representative - SC Residents Only
  • IONOS Inc.
  • Columbia, SC
  • Inbound Telesales & Retention * Columbia, SC, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, the he...
  • 4/23/2024 12:00:00 AM
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Customer Experience Associate
  • Storage Mart
  • Columbia, SC
  • ** Customer Experience Associate** **Job Category****:** Sales Resource Center **Requisition Number****:** CUSTO002160 S...
  • 4/22/2024 12:00:00 AM
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About Columbia, South Carolina

One of Columbia's more prominent geographical features is its fall line, the boundary between the upland Piedmont region and the Atlantic Coastal Plain, across which rivers drop as falls or rapids. Columbia grew up at the fall line of the Congaree River, which is formed by the convergence of the Broad River and the Saluda River. The Congaree was the farthest inland point of river navigation. The energy of falling water also powered Columbia's early mills. The city has capitalized on this location which includes three rivers by christening itself "The Columbia Riverbanks Region". Columbia is lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$217,882 to $356,576
Columbia, South Carolina area prices
were up 1.5% from a year ago
View detail

What does a Top Contact Center Executive do?

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While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020