Top Contact Center Executive jobs in Des Moines, IA

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Contact center
  • Hearst
  • Boone, IA FULL_TIME
  • SUMMARY

    Under general supervision, assist the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation.

    Obtains job experience, working knowledge, and understanding of the CDS Global Contact Center Team processes and functions through the internship.

    ESSENTIAL FUNCTIONS

    • Maintains confidentiality of CDS Global and its clients’ proprietary information.
    • Provides assistance to the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation.
    • Updates internal communication and training platforms.
    • Updates and creates training documentation. Creates a review process for client updates in a system migration.
    • Locates recorded calls, review, and assign a score in a written synopsis.
    • Reviews newly created training courses for completeness, alignment with existing help screens, assessment tools and courses.
    • Documents department procedures.
    • Researches and implements a new ticketing system.
    • Completes assigned CDS Global training.
    • Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures.
    • Obtains job experience, working knowledge, and understanding of CDS Global Contact Center Team processes and functions through the internship.
    • Continually learns, studies, and applies new information.
    • Interacts cooperatively and professionally with all levels of employees, vendors and / or clients in a team-oriented environment.
    • Assumes additional duties as required or requested.
    • Travels off-site when required or requested.
    • Adheres to CDS Global attendance policies.
    • Follows all CDS Global ergonomic and safety policies.

    EDUCATION AND / OR CERTIFICATION, SKILLS AND LICENSING

    • Current and ongoing enrollment in an accredited college and / or university while working toward completion of Bachelor's Degree in business or related degree.
    • Must be at Junior standing (or equivalent) and minimum overall . of 3.0.
    • Good verbal and written communication skills.
    • Active listening skills.
    • Note taking skills.
    • Organization skills.
    • Interpersonal relationships skills.
    • PC knowledge / skills; keying, data entry and preparation of typed documentation.
    • Demonstrated initiative / follow through with assigned tasks to meet deadlines.

    POSITION TYPE

    Temporary Internship.

    WORK LOCATION

    The intern must work at a CDS Global location in Boone, Des Moines or Harlan on Tuesday, Wednesday, and Thursday.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

    They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.

    Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global’s diverse and global workforce is integral to our continued success.

    We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.

    Pre-employment background check(s) conducted on qualified candidates.

    Post-offer, pre-employment drug / health screening(s) required for some positions.

    EOE, including disability / vets

    LI-Hybrid

    Last updated : 2024-02-23

  • 1 Month Ago

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Contact center
  • CDS Global
  • Boone, IA FULL_TIME
  • SUMMARY Under general supervision, assist the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation. Obtains...
  • 1 Month Ago

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Contact Center Representative
  • Greater Iowa Credit Union
  • Des Moines, IA FULL_TIME
  • Greater Iowa Credit Union is seeking a Contact Center Representative to assist members, vendors and potential members with their telephone requests. This includes duties associated with teller transac...
  • 18 Days Ago

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Contact Center Representative
  • Greater Iowa Credit Union
  • Ames, IA FULL_TIME
  • Greater Iowa Credit Union is seeking a Contact Center Representative to assist members, vendors and potential members with their telephone requests. This includes duties associated with teller transac...
  • 21 Days Ago

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Greeter and Contact Center Specialist
  • Homemakers Furniture
  • Urbandale, IA FULL_TIME
  • Greeter and Call Center Hybrid SpecialistPay: $17 per hourSchedule: Varies during store hours - Will include weekends in regular scheduleWhen you join the Homemakers team, you will be part of an estab...
  • Just Posted

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Contact Center Representative
  • Robert Half
  • Urbandale, IA OTHER
  • Do you love building solid customer relationships? You might be the Customer Service Representative Robert Half is looking for. If you're looking for work as a Customer Service Representative and are ...
  • 12 Days Ago

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0 Top Contact Center Executive jobs found in Des Moines, IA area

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Truck Lube Service Advisor
  • Housby Mack, Inc.
  • Des Moines, IA
  • Department: Truck Lube FLSA Status: Non-Exempt Schedule: Monday - Friday, 3:00 PM to 11:00 PM PRIMARY PURPOSE: Housby is...
  • 3/28/2024 12:00:00 AM

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Call Center Operations Manager
  • Infosys McCamish Systems
  • Des Moines, IA
  • Call Center Manager – Infosys McCamish – Des Moines, IA The Operations Manager role is an integral member of the team. W...
  • 3/27/2024 12:00:00 AM

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Call Center Operations Manager
  • Infosys
  • Des Moines, IA
  • Job Description Call Center Manager - Infosys McCamish - Des Moines, IA The Operations Manager role is an integral membe...
  • 3/27/2024 12:00:00 AM

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Call Center Representative
  • Acro Service Corporation
  • Urbandale, IA
  • Job Description Job Description PRIMARY RESPONSIBILITIES & DUTIES: The Enterprise Contact Center team provides front-lin...
  • 3/27/2024 12:00:00 AM

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Contact Center Representative (44761)
  • Palmer Group
  • Urbandale, IA
  • Job Description Job Description Do you have a proven track record of consistent, reliable work ethic? Then our reputable...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative (44782)
  • Palmer Group
  • Urbandale, IA
  • Job Description Job Description Our agricultural client is seeking an excellent Customer Service Representative to join ...
  • 3/26/2024 12:00:00 AM

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Operations Customer Service Team Leader
  • workingatdllgroup.com
  • Des Moines, IA
  • ** Our Organization** DLL is not your average financial services company. In fact, were above average in almost every wa...
  • 3/24/2024 12:00:00 AM

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Guest Service Associate - Des Moines
  • Spare Time Entertainment Inc
  • Des Moines, IA
  • ** Guest Service Associate - Des Moines** **Job Category****:** Guest Services **Requisition Number****:** GUEST001586 S...
  • 3/24/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$226,406 to $370,518
Des Moines, Iowa area prices
were up 0.8% from a year ago

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