Top Contact Center Executive jobs in Duluth, MN

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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TOP Coordinator
  • Lac Courte Oreilles Community Health Center
  • Hayward, WI FULL_TIME
  • LAC COURTE OREILLES

    COMMUNITY HEALTH CENTER
    13380 W Trepania Road Hayward, Wisconsin 54843-2186

    Telephone: 715-638-5100

    Administration Fax: 715-634-6107

    Medical Records Fax: 715-634-2740

    Position Description

    Position: Tribal Overdose Prevention (TOP) and Harm Reduction Coordinator

    (Grant Position ending 08/30/2028 but Grant can be renewed for up to

    four years if goals are met each contract year)

    Location: Lac Courte Oreilles Community Health Center

    Hours: Monday – Friday 8:00am – 4:30pm

    Salary Range: $20.00 per hour

    Posting Date: April 2, 2024

    Closing Date: 4/15/2024

    Description of Position:

    The goal of the Tribal Overdose Prevention Grant is to decrease unmet treatment needs and

    opioid overdose through the provision of prevention, harm reduction, and data /evaluation

    collection for community needs assessment. The TOP coordinator will be responsible for

    knowledge of SAMHSA’S overdose prevention tool kit, naloxone training and collaborating

    with community members. Provide training and education to as risk populations and referring

    them to the appropriate resources/treatment.

    Qualifications:

    Associate’s Degree in Human Services field required.

    Must be a skilled communicator with the interpersonal skills to constantly coordinate

    activities of diverse staff and patients

    Critical thinking and decision-making skills

    Compassionate, sympathetic, and ethical, with time management and excellent

    communication skills

    Must be a team player

    Must have a valid Driver’s License, personal vehicle insurance and reliable transportation


    Must be able to pass a pre-employment and random drug test and prefer abstinence of
    drugs and alcohol.

    Pass a Criminal background check and have proof of rehabilitation if any drug related
    crimes

    Must abide by all HIPPA regulations. Must be aware of and strictly abide by the Code of
    Confidentiality

    Duties and Responsibilities:

    • Complete continuing education in crisis management, Trauma Informed Care, Tribal
    Behavioral Health Agenda, suicidal trainings, and any other’s deemed necessary for

    job duties.

    • Assist those entering Bizhiki Addiction Medicine Recovery Clinic with forms and
    appointments as needed.
    • Assess level of care under the direct supervision of Substance Abuse Counselors,
    Clinical Supervisor, and Addictions Physician using the ASAM criteria.
    • Work with Counselors and healthcare staff from the Tribe and partnering agencies to
    coordinate delivery of mental health and substance abuse services for patients as

    efficiently as possible.

    • Work with team to develop efficient responses to overdose reports and educating
    community.
    • Educational events to inform community and others on prevention, current trends,
    and needs.
    • Other duties as assigned by the Behavior Health Administrator.

    Supervision and Guidance:

    The Tribal Overdose Prevention (TOP) and Harm Reduction Coordinator receives

    supervision from the TOP Project Director, with oversight by the Behavioral Health

    Administrator and Health Director.

    • Applicants for employment with the Health Center must submit with the completed

    application form additional documents including the following:

    Letter of Interest

    Resume

    Credentials

    Proof of any Stated Qualifications

    Three (3) Current Letters of Recommendation

    Academic transcripts


    Application Information:

    Applications may be obtained from and submitted to:

    Lac Courte Oreilles Community Health Center

    Human Resources

    13380W Trepania Road

    Hayward, Wisconsin 54843

    715-638-5132

    715-634-6107 FAX

    sklecan@lcohc.com

    The Lac Courte Oreilles Community Health Center is an equal opportunity employer. Native

    American Preference will be given to candidates of equal or comparable qualifications.

    03/19/2024

  • 14 Days Ago

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TOP Project Director
  • Lac Courte Oreilles Community Health Center
  • Hayward, WI FULL_TIME
  • LAC COURTE OREILLES COMMUNITY HEALTH CENTER 13380 W Trepania Road  Hayward, Wisconsin 54843-2186 Telephone: 715-638-5100 Administration Fax: 715-634-6107 Medical Records Fax: 715-634-2740 Position De...
  • 14 Days Ago

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Executive Director
  • Hartley Nature Center
  • Duluth, MN FULL_TIME
  • About the Position The Executive Director (ED) holds responsibility for day-to-day operations as well as working with a Board of Directors to shape the future of the organization through values, leade...
  • 1 Day Ago

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Executive Assistant
  • UPPER GREAT LAKES FAMILY HEALTH CENTER
  • Calumet, MI FULL_TIME
  • We are seeking an Executive Assistant to support our CEO, Board of Directors, and members of the Leadership Team. This is a balanced role requiring professionalism, emotional maturity, and the ability...
  • 25 Days Ago

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Maintenance Assistant
  • Lake Superior Big Top Chautauqua
  • Bayfield, WI TEMPORARY,PART_TIME
  • OVERVIEW Under the direction of the Facilities Manager, the Facilities Assistant will interact with Big Top staff, Mt. Ashwabay staff, volunteers and additional personnel. Qualified candidates will ha...
  • 5 Days Ago

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Stage Production Assistant (Day Contract)
  • Lake Superior Big Top Chautauqua
  • Bayfield, WI CONTRACTOR
  • Production Assistant (Day Contract)Spend your summer working under the stars with local, national and internationally touring musicians and artists. Under the direction of the Stage Manager and Techni...
  • 25 Days Ago

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0 Top Contact Center Executive jobs found in Duluth, MN area

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Program Manager- Oil and Gas
  • BlackRock Resources LLC
  • Superior, WI
  • We are currently hiring a Program Manager- Oil and Gas for our client. The position will be located in Superior, WI. Hig...
  • 4/18/2024 12:00:00 AM

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Customer Service Representative
  • HCLTech
  • Duluth, MN
  • Job Description Job Description We are seeking a Customer Service Representative to join our team! You will be responsib...
  • 4/18/2024 12:00:00 AM

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Financial Professional
  • Prudential Financial
  • Duluth, MN
  • Explore a career as a FINANCIAL PROFESSIONAL! Take your career to the next level at Prudential Advisors - change your li...
  • 4/17/2024 12:00:00 AM

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Commercial Lines Customer Service Representative
  • Reliable Insurance Agency
  • Duluth, MN
  • Job Description Job Description Salary: Purpose of Job: To provide additional support to commercial lines clients by sup...
  • 4/17/2024 12:00:00 AM

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Sales Representative
  • HYTORC
  • Duluth, MN
  • HYTORC is the most trusted name in Industrial bolting solutions and we are currently looking to expand our outside sales...
  • 4/16/2024 12:00:00 AM

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Accend Services- EIDBI Program Supervisor
  • Accend Services
  • Duluth, MN
  • Overview We are seeking a Program Supervisor with a certification in one of the DHS recognized EIDBI treatment modalitie...
  • 4/16/2024 12:00:00 AM

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Revenue Cycle Specialist
  • Tegria
  • Hermantown, MN
  • REVENUE CYCLE SPECIALIST This role supports our customers with claims processing, including gathering required documenta...
  • 4/15/2024 12:00:00 AM

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Patient Access Representative
  • Essentia Health
  • Duluth, MN
  • Job Description: This position greets customers and facilitates the patient registration process in a timely, profession...
  • 4/15/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 87.43 square miles (226.44 km2); 67.79 square miles (175.58 km2) is land and 19.64 square miles (50.87 km2) is water. It is Minnesota's second-largest city by land area, surpassed only by Hibbing. Of its 87.3 square miles (226 km2), 68 square miles (180 km2), or 77.89%, is land and 19.3 square miles (50 km2), or 22.11%, is water. Duluth's canal connects Lake Superior to the Duluth–Superior harbor and the Saint Louis River. It is spanned by the Aerial Lift Bridge, which connects Canal Park with Minnesota Point ("Park Poi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$227,048 to $371,577
Duluth, Minnesota area prices
were up 1.3% from a year ago

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