Top Contact Center Executive jobs in Fargo, ND
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
Executive Office Assistant (Legal Secretary)
- Contact Government Services, LLC
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Fargo, ND
FULL_TIME
-
Executive Office Assistant (Legal Secretary)Employment Type: Full-Time, Entry LevelDepartment: Legal
As a CGS Legal Secretary you will support a federal agency in performing moderately complex litigation support tasks. You will support a wide range of litigation support tasks like reviewing and analyzing case materials, indexing and acquiring case files from databases, answering phone lines, and numerous other relevant tasks.
CGS brings motivated, highly skilled, and creative people together to solve government’s most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:- Performs moderately complex litigation support tasks, including, for example, detailed review and analysis of case materials in a broad range of subject matters, such as
- financial records, health care materials, and other litigation files;
- detailed indexing of case files;
- drafting procedures for accomplishing litigation support assignments;
- document acquisition related tasks;
- and conducting database searches.
- Proofreads and edits deliverable products.
- Answers phones for Senior Executive Officers
- Arrange travel using a proprietary database for Senior Trial Attorneys;
- writes memos, letters,
- creates PowerPoint Presentations,
- generates complex spreadsheets,
- downloads PDFs and saves to the network,
- creates a folder on the network and unzips files.
Qualifications:- At least two years of word processing experience, including one year of litigation support experience.
- Must be able to type at a minimum rate of 65 wpm with an accuracy rate of 95%.
- High school diploma or GED required.
- Excellent oral and written communication skills required.
- The ability to produce highest quality work under extreme pressure very important.
- Must be a US Citizen.
- Must be able to obtain a Public Trust Clearance.
Ideally, you will also have:- Legal Secretary Certificate
- Undergraduate Degree
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 14 Days Ago
Contact Center Representative
- Town and Country Credit Union
-
Fargo, ND
FULL_TIME
- We're hiring Contact Center Representatives in Fargo, starting pay $17.00 per hour or higher based on experience an additional $5.00 per hour for Saturday shifts. Additionally, we are currently offeri...
- 1 Month Ago
Executive Director
- North Dakota Autism Center, Inc.
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Fargo, ND
FULL_TIME
- Executive Director Job Description The North Dakota Autism Center (NDAC) is a non-profit organization dedicated to providing comprehensive services and support to individuals and families affected by ...
- 8 Days Ago
Managing Director of Investments
- The Executive Group
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Fargo, ND
FULL_TIME
- Managing Director of Investments, Fargo, ND Growing successful community bank is seeking tenured experience in financial planning and wealth management for a leadership role over their Investment and ...
- 26 Days Ago
Immigration Paralegal
- Contact Government Services, LLC
-
Fargo, ND
FULL_TIME
- Immigration Paralegal Employment Type: Full Time, Mid-Level Department: Legal CGS is seeking an Immigration Paralegal to join our team supporting the legal mission of a large federal agency. This posi...
- 14 Days Ago
Clerical Worker
- Contact Government Services, LLC
-
Fargo, ND
FULL_TIME
- Clerical Worker Employment Type: Full-Time, Entry Department: Administrative CGS is seeking a dedicated clerical worker to join a fast-paced and hard-working team to assist with any legal accounts. As...
- 14 Days Ago
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0 Top Contact Center Executive jobs found in Fargo, ND area
Warehouse Will Call
- Capstone Logistics
-
Fargo, ND
- Shift 1st Shift 8:00am - FinishMonday - Friday Job Description Fargo, ND $19/hr 1st Shift People want to work at Capston...
- 4/26/2024 12:00:00 AM
RN Inpatient - Family Birth
- Sanford Health
-
Fargo, ND
- Create Your Career with Us As one of the largest not-for-profit health systems in the United States, Sanford Health is a...
- 4/26/2024 12:00:00 AM
Patient Access Representative, Float | Radiology | 40Hrs/Week
- Sanford Health
-
Fargo, ND
- Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the Unite...
- 4/24/2024 12:00:00 AM
Lead Transportation Security Officer
- Department Of Homeland Security
-
Fargo, ND
- Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-sta...
- 4/22/2024 12:00:00 AM
Assistant Store Manager White House Black Market
- Dinjob
-
West Fargo, ND
- Job Ref#: 5613 Brand: White House Black Market Category: Retail Assistant Manager Job Type: Full-time Location: West Acr...
- 4/22/2024 12:00:00 AM
Assistant Director of Admissions and PhD Funding
- Brown University
-
Horace, ND
- Job Description:About Brown:Brown University is a leading research university distinct for its student-centered learning...
- 4/22/2024 12:00:00 AM
Branch Office Administrator
- Edward Jones
-
Fargo, ND
- Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you...
- 3/28/2024 12:00:00 AM
Branch Office Administrator
- Edward Jones
-
Fargo, ND
- Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you...
- 2/28/2024 12:00:00 AM
About Fargo, North Dakota
Fargo is a core city of the Fargo-Moorhead metropolitan area, which also includes Moorhead, West Fargo, and Dilworth as well as outlying communities.
Fargo sits on the western bank of the Red River of the North in a flat geographic region known as the Red River Valley. The Red River Valley resulted from the withdrawal of glacial Lake Agassiz, which drained away about 9,300 years ago. The lake sediments deposited from Lake Agassiz made the land around Fargo some of the richest in the world for agricultural uses.
Fargo's largest challenge is the seasonal floods due to the rising water of the Red...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$225,638 to $369,269
Fargo, North Dakota area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does a Top Contact Center Executive do?
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