Top Contact Center Executive jobs in Fayetteville, AR

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Top Contact Center Executive jobs

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Contact Center Specialist (FT)
  • Wal-mart - Sam'sClub.
  • Bentonville, AR FULL_TIME
  • What you'll do:
    • Supports assigned business areas in the execution of practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.
    • Provides administrative support by assisting management with training other team members; supporting special projects involving research and review of data; establishing agendas and creating information packets for customer meetings; researching the impact of process changes and communicating changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
    • Supports quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicating to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.
    • Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
    • Provides customer service by responding to customer disputes and ad-hoc questions requiring research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.
    • Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
    • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

    Shift Schedule:
    • 7:00 AM to 3:30 PM CDT

    Preferred Qualifications:
    • Departmental Payroll.
    • Information Systems.
    • Finance/Accounting.
    • Bachelor's Mathematics.
    • Bachelor's Finance / Accounting.
    • Bachelor's of Information Technology.
    • Bachelor's of Computer Programming.
    • Business Management or Administration.
    • Bilingual would be an excellent plus.

    Minimum Qualifications:
    • Experience in contact center.
    • Experience Microsoft Office.
    • Bentonville or 50 miles away / flexibility to work onsite when required.

    About Walmart
    At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability - and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

    Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.
  • 5 Days Ago
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Plant Manager- Manufacturing
  • Executive Staffing
  • Springdale, AR FULL_TIME
  • Summary: This position plans, directs and controls activities of the operating unit to accomplish budgeted financial objectives and customer requirements. The successful leader is responsible for driv...
  • 13 Days Ago
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C
Data Specialist
  • Contact Government Services, LLC
  • Fayetteville, AR FULL_TIME
  • Data Specialist Employment Type: Full-Time, Mid-Level Department: Data Science As a Data Specialist for CGS you will help our government client in processing data using LAW. The ideal candidate will r...
  • 11 Days Ago
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C
Clerical Worker
  • Contact Government Services, LLC
  • Fayetteville, AR FULL_TIME
  • Clerical Worker Employment Type: Full-Time, Entry Department: Administrative CGS is seeking a dedicated clerical worker to join a fast-paced and hard-working team to assist with any legal accounts. As...
  • 11 Days Ago
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Service Desk Agent
  • Contact Government Services, LLC
  • Fayetteville, AR FULL_TIME
  • Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the cal...
  • 11 Days Ago
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C
Legal Assistant
  • Contact Government Services, LLC
  • Fayetteville, AR FULL_TIME
  • Legal Assistant Employment Type: Full Time, Mid-level Department: Legal As a CGS Legal Assistant, you will be responsible for performing administrative and organizational Litigation Support for the Un...
  • 12 Days Ago
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0 Top Contact Center Executive jobs found in Fayetteville, AR area

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Customer Care Advisor
  • Madison
  • Fayetteville, AR
  • . explains how you can do this. **Location: Head Office, Knowlhill** **Closing Date: Apr 30, 2021** Head Office, Knowlhi...
  • 4/22/2024 12:00:00 AM
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Sales Associate
  • Orangetheory Fitness
  • Fayetteville, AR
  • Be fit. Change lives. Have fun. If you mention fitness within moments of meeting someone...if you encourage friends and ...
  • 4/22/2024 12:00:00 AM
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Mortgage Originator Market Leader
  • YourWayHome.com LLC
  • Springdale, AR
  • (In-House lender to 11,000 real estate agents, plus guaranteed leads) We are hiring an experienced mortgage originator t...
  • 4/22/2024 12:00:00 AM
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Assistant Project Manager
  • CRB
  • Fayetteville, AR
  • Company Description CRB's over 1,500 expert professionals drive innovative, life-changing and life-saving solutions for ...
  • 4/20/2024 12:00:00 AM
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Medical Screener - Reception Technician (Customer Service)
  • CSL Plasma
  • Springdale, AR
  • 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process....
  • 4/20/2024 12:00:00 AM
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Customer Service Representative (DL)
  • Goldschmitt and Associates Llc
  • Lowell, AR
  • **Customer Service Representative (DL)** MOHELA DL Lowell, Arkansas Minimum Experience **Entry-level** Compensation **17...
  • 4/19/2024 12:00:00 AM
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Senior Network Engineer
  • OzarksGo
  • Fayetteville, AR
  • OzarksGo, based in Fayetteville, Arkansas a telecommunications subsidiary of Ozarks Electric Cooperative, offering all-f...
  • 4/19/2024 12:00:00 AM
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E
Branch Office Administrator
  • Edward Jones
  • Fayetteville, AR
  • Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you...
  • 4/2/2024 12:00:00 AM
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About Fayetteville, Arkansas

Fayetteville is the third-largest city in Arkansas and county seat of Washington County. The city is centrally located within the county and has been home of the University of Arkansas since the institution's founding in 1871. Fayetteville is on the outskirts of the Boston Mountains, deep within the Ozarks. Known as Washington until 1829, the city was named after Fayetteville, Tennessee, from which many of the settlers had come. It was incorporated on November 3, 1836 and was rechartered in 1867. The four-county Northwest Arkansas Metropolitan Statistical Area is ranked 105th in terms of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$214,121 to $350,421
Fayetteville, Arkansas area prices
were up 1.2% from a year ago
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What does a Top Contact Center Executive do?

Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020