Top Contact Center Executive jobs in Fort Lauderdale, FL

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Executive Office Assistant (Legal Secretary)
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • Executive Office Assistant (Legal Secretary)

    Employment Type: Full-Time, Entry Level

    Department: Legal


    As a CGS Legal Secretary you will support a federal agency in performing moderately complex litigation support tasks. You will support a wide range of litigation support tasks like reviewing and analyzing case materials, indexing and acquiring case files from databases, answering phone lines, and numerous other relevant tasks.


    CGS brings motivated, highly skilled, and creative people together to solve government’s most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.


    Skills and attributes for success:

    - Performs moderately complex litigation support tasks, including, for example, detailed review and analysis of case materials in a broad range of subject matters, such as

    - financial records, health care materials, and other litigation files;

    - detailed indexing of case files;

    - drafting procedures for accomplishing litigation support assignments;

    - document acquisition related tasks;

    - and conducting database searches.

    - Proofreads and edits deliverable products.

    - Answers phones for Senior Executive Officers

    - Arrange travel using a proprietary database for Senior Trial Attorneys;

    - writes memos, letters,

    - creates PowerPoint Presentations,

    - generates complex spreadsheets,

    - downloads PDFs and saves to the network,

    - creates a folder on the network and unzips files.


    Qualifications:

    - At least two years of word processing experience, including one year of litigation support experience.

    - Must be able to type at a minimum rate of 65 wpm with an accuracy rate of 95%.

    - High school diploma or GED required.

    - Excellent oral and written communication skills required.

    - The ability to produce highest quality work under extreme pressure very important.  

    - Must be a US Citizen.  

    - Must be able to obtain a Public Trust Clearance.


    Ideally, you will also have:

    - Legal Secretary Certificate

    - Undergraduate Degree


    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com



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  • 3 Days Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 10 Days Ago

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Contact Center Manager - Technical Support
  • Hotwire Communications
  • Fort Lauderdale, FL FULL_TIME
  • The Contact Center Manager for Technical Support leads the technical support team; coordinates the workforce planning process and communicates properties’ technical service events (outages, maintenanc...
  • 20 Days Ago

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Patient Contact Center Representative - Healthcare
  • Athena Medical Management Group LLC
  • Coral Springs, FL FULL_TIME
  • Purpose: The call center scheduling coordinator supports Athena Medical Group Centers by becoming the liaison between our company and its current and potential patients. The role of each call center s...
  • 1 Month Ago

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Contact Center Associate (2nd Shift) (Hybrid)
  • Space Coast Credit Union
  • Miramar, FL FULL_TIME
  • Space Coast Credit Union (SCCU), the 3rd largest credit union in the state is looking for a Full Time Contact Center Associate (2nd Shift) to join our ONESCCU team at our Miramar Operations Center. SC...
  • 6 Days Ago

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Executive Director
  • Destination Hope Recovery Center
  • Fort Lauderdale, FL FULL_TIME
  • Are you passionate about making a meaningful impact in the lives of individuals battling addiction and mental health challenges? Destination Health, a pioneer in addiction and mental health treatment ...
  • 15 Days Ago

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0 Top Contact Center Executive jobs found in Fort Lauderdale, FL area

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CLIENT SUPPORT ASSISTANT II - Social Services
  • Care Resource
  • Fort Lauderdale, FL
  • Essential Job Responsibilities Welcomes clients into the agency and provides orientation/education regarding the agency ...
  • 4/18/2024 12:00:00 AM

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Call Center Representative
  • YMCA of South Florida
  • Fort Lauderdale, FL
  • The Call Center Representative engages members and guests over the phone, responds to their needs, and promotes informat...
  • 4/18/2024 12:00:00 AM

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Sr. Call Center Supervisor
  • Atento
  • Miramar, FL
  • We are seeking an experienced and dynamic Senior Call Center Supervisor to join our team. The Senior Supervisor will be ...
  • 4/17/2024 12:00:00 AM

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Customer Service Representative I
  • Digitech
  • Miami, FL
  • Description Essential Functions: Answers inbound telephone calls from current and potential customers within established...
  • 4/17/2024 12:00:00 AM

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Sr. Call Center Supervisor
  • Atento
  • Hollywood, FL
  • We are seeking an experienced and dynamic Senior Call Center Supervisor to join our team. The Senior Supervisor will be ...
  • 4/16/2024 12:00:00 AM

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Customer Program Manager
  • Cts Engines
  • Fort Lauderdale, FL
  • POSITION SUMMARY: CTS Engines provides maintenance, repair, overhaul, and testing services to owners and operators of ea...
  • 4/16/2024 12:00:00 AM

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Retail Sales Associate / Customer Service
  • Batteries Plus, Llc
  • Fort Lauderdale, FL
  • in **Fort Lauderdale, FL** is seeking to hire a **Full-time Retail Sales Associate****fun, fast-paced environment**We pa...
  • 4/14/2024 12:00:00 AM

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Customer Program Manager
  • CTS Engines
  • Fort Lauderdale, FL
  • POSITION SUMMARY: CTS Engines provides maintenance, repair, overhaul, and testing services to owners and operators of ea...
  • 4/14/2024 12:00:00 AM

Fort Lauderdale (/ˈlɔːdərdeɪl/) is a city in the U.S. state of Florida, 28 miles (45 km) north of Miami. It is the county seat of Broward County. As of the 2017[update] census, the city has an estimated population of 180,072. Fort Lauderdale is a principal city of the Miami metropolitan area, which was home to an estimated 6,158,824 people in 2017. The city is a popular tourist destination, with an average year-round temperature of 75.5 °F (24.2 °C) and 3,000 hours of sunshine per year. Greater Fort Lauderdale, encompassing all of Broward County, hosted 12 million visitors in 2012, including...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$227,048 to $371,577
Fort Lauderdale, Florida area prices
were up 2.9% from a year ago

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