Top Contact Center Executive jobs in Franklin, TN

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Executive Assistant
  • Top Fortune 100 Company
  • Nashville, TN FULL_TIME,TEMPORARY,CONTRACTOR
  • Summary: under general supervision, is responsible for professional staff work of routine through average difficulty in relieving an executive of Administrative detail; and performs related work as required. An employee in this class routinely performs general assignments to relieve an executive of Administrative detail and other duties which do not require his/her personal attention. Routinely acts as liaison between executive's office and the governor's office, departmental staff, and other state departments and agencies, local and federal agencies, and community organizations and groups; attends legislative functions and meetings as required to gain information; routinely handles complaints and requests from members of the legislature and other departments, citizens, and employees, as required; attends receptions, luncheons, dinners, and other gatherings in performing personal contact duties. Assigns, trains, supervises, and evaluates assigned clerical and other staff and their work; makes recommendations on personnel actions such as employment, promotion, demotion, transfer, retention, and increases for exceptional performance. Handles routine correspondence including composition of replies and routes to the appropriate operating division for reply; prepares non-routine correspondence as requested; assembles information for speeches, staff meetings, and other purposes; may take minutes at staff meetings. Makes travel arrangements; keeps expense accounts; orders office supplies as needed. Operates standard office machines and equipment as necessary. Education and Experience: Graduation from an accredited college or university with a bachelor's degree; qualifying full- time increasingly responsible sub-professional experience or paraprofessional or professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years.

    Job Types: Full-time, Temporary, Contract

    Salary: Up to $32.00 per hour

    Schedule:

    • 8 hour shift
    • Monday to Friday
    • Morning shift

    Experience:

    • Customer service: 1 year (Preferred)

    Ability to Commute:

    • Nashville, TN 37201 (Required)

    Work Location: In person

  • 3 Days Ago

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1099 Sales Executive (Medical Device)
  • Top Tier Reps LLC
  • Nashville, TN FULL_TIME
  • Salary: Commission-based with a performance bonusSales Executive (Medical Device) is responsible for selling medical equipment to hospitals, health systems, doctor's offices, and clinics, Responsibili...
  • 17 Days Ago

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Benefits Contact Center Specialist
  • Robert Half
  • Hermitage, TN TEMPORARY
  • Are you well-versed in benefits, payroll, and HR policies? We are seeking a proactive and responsible individual to join our team as a Benefits, Payroll, and Talent Expert.Responsibilities:You will se...
  • 3 Days Ago

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Contact Center Agent
  • SP Plus Corporation
  • NASHVILLE, TN FULL_TIME
  • Overview SP is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those ...
  • 4 Days Ago

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Director, HR Contact Center
  • Delek
  • Brentwood, TN FULL_TIME
  • Location: Brentwood, TN, US, 37027 Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, asphalt, renewable fuels, and convenience store reta...
  • 16 Days Ago

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Contact Center Specialist
  • Neighborhood Health
  • Nashville, TN FULL_TIME
  • Neighborhood Health is an innovative network of 11 community health centers in Nashville and Lebanon, Tennessee. We provide comprehensive primary care, integrated behavioral health, and dental service...
  • 1 Month Ago

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0 Top Contact Center Executive jobs found in Franklin, TN area

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Call Center Representative
  • Contemporary Staffing Solutions
  • Franklin, TN
  • Job Description Job Description Contemporary Staffing Solutions is seeking a Donor Service Specialist to join our client...
  • 3/29/2024 12:00:00 AM

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Account Director, Client Services
  • Epsilon
  • Franklin, TN
  • Job Description Reporting to the Sr. Director of Client Services, the Account Director (AD) will own strategy and operat...
  • 3/28/2024 12:00:00 AM

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Supervisor, Customer Service
  • Primerica, Inc.
  • Brentwood, TN
  • Join Our Team In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth con...
  • 3/27/2024 12:00:00 AM

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Remote Clinical Support Specialist PM shift with rotating Sat & Sun
  • IntellaTriage
  • Nashville, TN
  • Do you want to be a part of a team that ensures world class triage to our clients and patients? We are looking for an ex...
  • 3/27/2024 12:00:00 AM

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Marketing Coordinator, Client Services
  • Epsilon
  • Franklin, TN
  • Job Description The Account Executive will be a successful account team member who is creative and organized. He or she ...
  • 3/26/2024 12:00:00 AM

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Field Service Parts Advisor IV - Night Shift
  • Rivian
  • Franklin, TN
  • About Rivian: Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Ad...
  • 3/26/2024 12:00:00 AM

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Customer Call Center Representative- Remote Position
  • WM Intellectual Property Holdings, L.L.C.
  • Franklin, TN
  • Job Description As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employmen...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • ASCAP
  • Nashville, TN
  • Job Description About ASCAP The American Society of Composers, Authors and Publishers (ASCAP) is a membership associatio...
  • 3/25/2024 12:00:00 AM

Franklin is a city in, and the county seat of, Williamson County, Tennessee, United States. About 21 miles (34 km) south of Nashville, it is one of the principal cities of the Nashville metropolitan area and Middle Tennessee. As of 2017, its estimated population was 78,321, and it is the seventh-largest city in Tennessee. Williamson County was primarily rural into the late 20th century, with an economy based on traditional commodity crops and livestock. In the 19th century, part of its economy (especially the cultivation of tobacco and hemp) depended on slavery, and after the American Civil Wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$217,816 to $356,460
Franklin, Tennessee area prices
were up 1.3% from a year ago

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