Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Psychologists, LCSWs, LMFTs and LMHCs are encouraged to consider a leadership position with Liberty Healthcare.
Due to anticipated organizational growth, Liberty Healthcare seeks qualified candidates for an available Executive Director role which will be responsible for establishing and leading a new forensic mental health program in Indiana.
This program will exclusively serve justice-involved adults who are unable to stand trial due to mental illness.
Core services will focus on competency restoration and involve forensic assessments, psychiatric treatment, and training/education. Services will be delivered to individuals in three county jails located in northern and central Indiana.
This program will be based on Liberty Healthcare’s award-winning model and rooted in best practices person-centered care and forensic mental health.
As Liberty Healthcare’s Executive Director, you will enjoy a wide array of responsibilities, including:
As an Executive Director and full-time employee of Liberty Healthcare, you can expect a competitive salary and comprehensive benefits package which includes:
View details regarding Liberty’s benefits plan at www.libertyhealthcare.com/upload/138.pdf
Moreover, as an Executive Director with Liberty Healthcare you would join a national team of leaders and subject matter experts in the health and human services field.
0 Top Contact Center Executive jobs found in Gary, IN area