Top Contact Center Executive jobs in Gastonia, NC
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
Contact Center Sales Representative I
- TruGreen
-
Mount Holly, NC
FULL_TIME
-
R20876
100844
10830 Quality Drive, Charlotte, North Carolina 28278
TruGreen accepts applications on an ongoing basis.
Job Description
TruGreen Contact Center Sales Representative
Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn't equally impact our future.
We know there is no business without the people behind our brand that make it - and our services - a reality. You play a critical role in contributing to a high-performing team.
At TruGreen, we are committed to our customers, our teams, our values and the science of lawn care. A career with TruGreen is a career full of new opportunities to learn and take pride in your work.
and find yourself with a satisfying and rewarding career.
What's In it for YOU!- Awesome teammates who are dedicated to our values, customers, lawn science and YOU!
- Opportunities to grow your career
- Competitive wages - guaranteed weekly base compensation and uncapped sales commission, start earning immediately
- Affordable medical and prescription drug plans
- Financial health resources, including 401k and Worker's Compensation
- Training & Development
- Paid Time Off/Sick Leave
- See more on our Benefits page
Your Responsibilities
As a TruGreen Contact Center Sales Representative, you will help new and existing customers find the right lawn care maintenance plans, by receiving inbound and placing outbound calls. Every day on the job will bring new, exciting challenges as you generate leads and close sales, identify customer needs and provide service/product solutions, and enter accurate data while speaking with customers.
Job Requirements- People Skills: interacting and engaging with people to help us build customers for life
- Communication Skills: ability to efficiently communicate TruGreen treatment plans and offerings during at-home or phone conversations
- Listening Skills: humble and willing to listen to people to learn their needs and find appropriate solutions
- Sales Skills: knowledge of sales and up-selling techniques (e.g. overcoming objections, closing sales, suggestive selling) to help close sales and achieve objectives
- Computer Skills: data entry skills as well as basic knowledge of Microsoft Word, Excel, Windows and Outlook
- Daytime, evenings, and weekend schedules available
As America's number one lawn care company, TruGreen is dedicated to using our science-based expertise and local experience to create beautiful, healthy properties across the nation. Through our lawn, tree & shrub, and pest control services, we help improve the health and beauty of outdoor spaces everywhere, so people can Live Life Outside .
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.
Pay Ranges
$27,669.00 - $51,188.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit or to request an application accommodation, please visit
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
TruGreen performs pre-employment testing.
To view our disclaimer,About the Company:
TruGreen
- 13 Days Ago
TOWER - TOP HAND
- DS Group Holdings, LLC
-
Gastonia, NC
FULL_TIME
- Job Details Company Name : Direct Tower Services LLC Job Title : TOWER - TOP HAND Job Location : Gastonia, NC, United States of America Employment Type : N/A Open Positions : 2 Experience in Years : 3...
- 1 Month Ago
Desk Top Support Engineer
- Chase Corporation
-
Lenoir, NC
FULL_TIME
- The IT Desktop Support Engineer supports the daily operation of the IT department in alignment with the business objectives of the organization. This individual will provide hands on expertise for IT ...
- 1 Month Ago
Project Manager
- Blue Ridge Executive Search
-
Cherryville, NC
FULL_TIME
- Job description Are you interested in joining a winning team for an employer of choice? Our client company offers unparalleled quality, service to their clients, and a meaningful work experience for e...
- 7 Days Ago
Janitorial Cleaner- Part Time
- Executive Management Services, Inc
-
Kings Mountain, NC
PART_TIME
- Looking for dependable, detail oriented General Cleaners in the Kings Mountain, NC area .Janitorial Responsibilities Dusting / Vacuuming/ Mopping/ Sweeping Disinfecting/Sanitizing Surfaces Cleaning Of...
- 30 Days Ago
Auto Techs, Top Pay, Relocation Assistance
- Renaldo Kia
-
Shelby, NC
FULL_TIME
- 4425 E Dixon Blvd., Shelby, NC 28152 AUTOMOTIVE SERVICE TECHNICIAN Service Tech Experience Required Busy Shop - Lots of Work! Relocation Assistance Available! Walk-in Applicants are Welcome! Renaldo K...
- 1 Month Ago
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0 Top Contact Center Executive jobs found in Gastonia, NC area
Customer Care Rep I - Gastonia
- CenterState Bank Corporation
-
Gastonia, NC
- ** Customer Care Rep I - Gastonia** **Job Category****:** Operations **Requisition Number****:** CUSTO07461 Showing 1 lo...
- 4/25/2024 12:00:00 AM
Customer Service Specialist
- AdaptHealth LLC
-
Gastonia, NC
- Job Type Full-time Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical ...
- 4/24/2024 12:00:00 AM
Customer Contact Specialist I
- Dominion Energy
-
Gastonia, NC
- Customer Contact Specialist I **Date:** Apr 12, 2024 **Location:** GASTONIA, NC, US, 28056 **Company:** Dominion Energy ...
- 4/24/2024 12:00:00 AM
Central Operations Specialist (Account Maintenance)
- Republic Finance
-
Charlotte, NC
- Overview and Responsibilities: In business for 70 years, Republic Finance is proud to be a trusted lender online and thr...
- 4/24/2024 12:00:00 AM
Automotive Customer Service Specialist
- Grease Monkey
-
Charlotte, NC
- Company Overview Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more...
- 4/24/2024 12:00:00 AM
Call Center Agent
- Vyve Broadband
-
Forest City, NC
- Get paid to talk, listen, and resolve issues!! Remote opportunities available. Remote Call Center Agent (salary range: $...
- 4/23/2024 12:00:00 AM
Central Operations Specialist (Settlements)
- Republic Financial
-
Charlotte, NC
- Overview & Responsibilities In business for 70 years, Republic Finance is proud to be a trusted lender online and throug...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- Raynorservicesnj
-
Mount Holly, NC
- ** Raynor Services** ** Customer Service Representative** Mount Holly, NJ 08060 **7-3:30p and 9:30-6p Shifts available**...
- 4/21/2024 12:00:00 AM
About Gastonia, North Carolina
Gastonia is the largest city in and county seat of Gaston County, North Carolina, United States. It is also the second largest satellite city of the Charlotte area, behind Concord. The population was 71,741 at the 2010 Census. In 2016, the population had increased to 75,536. Gastonia is the 13th largest city in North Carolina. It is part of the Charlotte metropolitan area, officially designated the Charlotte Metropolitan Statistical Area (MSA). Gastonia has experienced steady growth, with a population increase between 2000 and 2010 of nearly 8.2%, according to the U.S. Census Bureau.
According...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$227,753 to $372,731
Gastonia, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Top Contact Center Executive do?
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020