Top Contact Center Executive jobs in Grand Forks, ND

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Top Contact Center Executive jobs

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Contact Center Specialist
  • Altru Health System
  • Grand Forks, ND FULL_TIME
  • Location: Altru Patient Services 3065 Demers Ave Grand Forks, ND 58201 Summary: The Contact Center Specialist is responsible for answering incoming calls for the contact center, responding to a variety of patient requests, and handling inquiries from providers and the hospital. The Contact Center Specialist ensures all calls are executed appropriately utilizing online tools including patient appointment scheduling EMR software systems (Epic) while providing a high level of customer service, empathy, and professionalism. In addition, the specialist also demonstrates flexibility and willingness to work professionally with physician practice clinical and administrative staff, nursing, and ancillary departments, to maintain a team approach. The Contact Center Specialist maintains confidentiality of all patient information in accordance with Organization Policies, HIPPA and PCI regulations and ensures compliance with all regulatory requirements as identified by OIG, JCAHO, CMS, etc. Essential Job Functions: Manages faxes, uploads orders into the EMR, and transcribes orders using the appropriate EMR fields. Contacts referring providers for missing information necessary to transcribe the order Schedules new and established patients, verifies & updates all insurance & demographic information and is accountable for collecting accurate data. Demonstrates understanding of hospital related services and medical tests. Proactively calls patients to schedule using the appropriate schedulable orders work queue. Conducts follow-up scheduling activities using the following worklists: Reschedule Report, Follow-up Worklist, Recall List, and Wait List. . Performs other duties as assigned or needed to meet the needs of the department/organization. Education: • Preferred: Associates - Healthcare Work Experience: • Preferred: A minimum of 1 year Related Experience Physical Demands : • Sit: Continuously (67-100%) • Stand: Occasionally (5-33%) • Walk: Occasionally (5-33%) • Stoop/Bend: Occasionally (5-33%) • Reach: Frequently (34-66%) • Crawl: Not Applicable • Squat/Crouch/Kneel: Occasionally (5-33%) • Twist: Occasionally (5-33%) • Handle/Finger/Feel: Continuously (67-100%) • See: Continuously (67-100%) • Hear: Continuously (67-100%) Weight Demands: • Lift -Floor to Waist Level: Sedentary (<10 pounds) • Carry: Sedentary (<10 pounds) • Push/Pull: Sedentary (<10 pounds) • Slide/Transfer: Not Applicable Working Conditions: • Indoor: Continuously (67-100%) • Outdoor: Not Applicable • Extreme Temperature: Not Applicable Driving Requirement Definitions: Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials. Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily. Occasional Drivers: Persons who drive from once per month to as frequently as once per week. Infrequent Drivers: Persons who are generally not expected to drive. Driving Requirement for this position: Infrequent Driver Reference ID: R3831 Join our team. We care for one another. Find out why we’ve been voted one of Prairie Business Magazine’s 50 Best Places to Work for three years in a row. Do what you love. Make a difference. Join our team of health professionals and support staff committed to caring for the region for more than 130 years. At Altru, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network. Our employees are knowledgeable, dedicated, hardworking, trustworthy and self disciplined. Reasonable Accommodations Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107. Equal Opportunity Altru is an Equal Opportunity Employer. Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and Affirmative Action Plan at no charge, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107. Additionally, the following poster is available through the Department of Labor: Know Your Rights. Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
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Market President
  • The Executive Group
  • Grand Forks, ND FULL_TIME
  • Market President, Grand Forks, ND A long-standing respected bank in the Grand Forks market is in need of a Market President who can lead their Lending Team on-site and carry a VIP portfolio of special...
  • 7 Days Ago
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Electrical Technician - Crookston, MN
  • Top Tempo Technical
  • Crookston, MN FULL_TIME
  • Electrical Technician – Crookston, MN Be part of the advancing innovation and sustainable transit solutions in the dynamic transportation industry! Looking to hire ASAP - Direct Hire Position for 1st ...
  • 18 Days Ago
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Top CDL A Flatbed Drivers Make
  • System Transport
  • Devils Lake, ND FULL_TIME
  • NEW INDUSTRY-LEADING PAY PACKAGESYou spoke. We listened. Right now, earn MORE with our NEW Industry-Leading Pay Packages for both Regional and OTR Routes when you drive for System Transport as a CDL-A...
  • 28 Days Ago
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Local Contact Person for Pharmacovigilance with Swedish and English language
  • NOR IQVIA RDS Norway
  • Oslo, MN FULL_TIME
  • As the Local Contact for Pharmacovigilance with Swedish and English language, you will act as local contact for Pharmacovigilance for customers requiring the services for their product(s). This role c...
  • 1 Month Ago
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City Administrator - Crookston, Minnesota
  • Baker Tilly Public Sector Executive Recruitment
  • Crookston, MN FULL_TIME
  • First review of applications will occur on March 22, 2024. Crookston (pop. 7,482), located in northwestern Minnesota, is seeking a dynamic and experienced leader to step into the role of City Administ...
  • 28 Days Ago
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0 Top Contact Center Executive jobs found in Grand Forks, ND area

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Executive Director North Dakota Museum of Art, University of North Dakota
  • Careerbuilder
  • Grand Forks, ND
  • Executive Director North Dakota Museum of Art, University of North Dakota Grand Forks, ND Opportunity to lead a small bu...
  • 4/25/2024 12:00:00 AM
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Wallwork Truck Center Route Parts Delivery
  • Wallwork Inc.
  • Grand Forks, ND
  • ** Wallwork Truck Center Route Parts Delivery** **Job Category****:** Parts **Requisition Number****:** WALLW001592 Show...
  • 4/24/2024 12:00:00 AM
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CNA - Certified Nursing Assistant - Larimore - FT - Straight Weekends
  • Good Samaritan Society
  • Larimore, ND
  • Careers With Purpose Join our not-for-profit organization that has provided over 100 years of housing and services to se...
  • 4/24/2024 12:00:00 AM
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Senior Nursing Assistant, Certified - Larimore, ND - Full Time
  • Good Samaritan Society
  • Larimore, ND
  • Careers With Purpose Join our not-for-profit organization that has provided over 100 years of housing and services to se...
  • 4/24/2024 12:00:00 AM
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Automation and Controls Specialist/Engineer - Transportation
  • CDM Smith
  • Grand Forks, ND
  • **35713BR** **Requisition ID:** 35713BR **Business Unit:** TSU **Job Description:** CDM Smith is seeking a Senior Automa...
  • 4/23/2024 12:00:00 AM
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Cleaner
  • ABM Industries, Inc.
  • Grand Forks, ND
  • Job Description Position Summary Details The Cleaner position provides the cleaning and upkeep of an assigned area. Esse...
  • 4/23/2024 12:00:00 AM
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Financial Advisor - Grand Forks and Surrounding areas -KD
  • Thrivent
  • Grand Forks, ND
  • Meaningful work. Rewarding career.Make an impact providing holistic purpose-based financial advice to clients, helping t...
  • 4/22/2024 12:00:00 AM
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Computer Assisted Ordering Technician
  • Defense Commissary Agency
  • Grand Forks, ND
  • Summary The Computer Assisted Ordering Technician maintains accurate perpetual inventory balance on hand (BOH) levels wh...
  • 4/22/2024 12:00:00 AM
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About Grand Forks, North Dakota

Grand Forks is 74 miles (119 km) north of the Fargo-Moorhead area and 145 miles (233 km) south of Winnipeg, Manitoba. Grand Forks is on the western bank of the Red River of the North in an area known as the Red River Valley. The term "forks" refers to the forking of the Red River with the Red Lake River near downtown Grand Forks. According to the United States Census Bureau, the city has a total area of 20.09 square miles (52.03 km2), of which, 19.91 square miles (51.57 km2) is land and 0.18 square miles (0.47 km2) is water. Since it is in one of the flattest parts of the world, the city has f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$220,937 to $361,576
Grand Forks, North Dakota area prices
were up 0.8% from a year ago
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What does a Top Contact Center Executive do?

Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020