Top Contact Center Executive jobs in Greenville, SC

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Contact Center Associate
  • YMCA of Greenville
  • Greenville, SC PART_TIME
  • Overview

    The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility.

     

    The Contact Center Associate I is responsible for delivering excellent service to all members, guests, and program participants across all branches of the Association; responding to inquiries regarding all Associational events, activities, programs and questions; meeting the member and guest needs; and promoting memberships and programs.

     

    Not only will you be part of amazing mission driven work, but we also offer the following benefits for our Part-time Staff:

    • Free individual Y membership, with 75% discount on upgraded memberships.
    • 50% Discount on Programs, including Childcare, sports, and aquatics.
    • 20% Discount on Personal Training.
    • 12% Retirement Contribution once fully vested.
    • 403b Retirement Savings Plan.

    We are welcoming: we are open to all. We are a place where you can belong and become. 

    We are genuine: we value you and embrace your individuality. 

    We are hopeful: we believe in you and your potential to become a catalyst in the world. 

    We are nurturing: we support you in your journey to develop your full potential. 

    We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

     

    Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. 

    Responsibilities

    • Provides excellent service to members, guests, and program participants in the Association via the phone, contributing to member retention.
    • Must have Associational –wide knowledge of all Branch operations to answer questions of the members and/or guests.
    • Answer all questions responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
    • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
    • Maintain positive relations at all times with members, participants, and co-workers.
    • Applies all YMCA policies dealing with member services.
    • Registers and receipts monies for memberships and program participants.
    • Utilizes Y computers with skill and proficiency.
    • Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
    • Maintains a positive attitude and contributes toward a quality work environment.
    • Adhere to policies related to boundaries with consumers
    • Attend/complete required abuse risk management training
    • Adhere to procedures related to managing high-risk activities and supervising consumers
    • Follow mandated reporting requirements
    • Adhere to job specific abuse risk management responsibilities

    Qualifications

    • High school diploma or equivalent.
    • Minimum two years of experience in customer service environment.
    • Strong service orientation evident in enthusiastic, cooperative, and supportive disposition.
    • Exceptional verbal communication skills, specifically proper phone etiquette.
    • Excellent listening skills and attention to detail.
    • Prompt problem analysis and problem solving skills.
    • Demonstration of good judgment.

    The Contact Center is open 8am-7pm and assigned shift may depend on candidate’s availability. Position is for Monday through Friday, 4-5 hours per day for a total of 20-25 hours per week. Must be able & available to work during contact center hours

  • 19 Days Ago

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Contact Center Manager
  • LifeMD
  • Greenville, SC FULL_TIME
  • About usLifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare. Catering to a wide range of health needs, LifeMD co...
  • Just Posted

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Contact Center Associate
  • Eye Health America LLC
  • Clemson, SC FULL_TIME
  • DescriptionNo Experience Needed!Bilingual Preferred: English/SpanishClemson Eye, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in...
  • 1 Month Ago

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Chief Executive Officer (CEO - BH) - The Carolina Center
  • UHS
  • GREER, SC FULL_TIME
  • Responsibilities About Universal Health ServicesOne of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impress...
  • 17 Days Ago

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Chief Executive Officer (CEO) - The Carolina Center
  • Universal Health Services, Inc.
  • Greer, SC FULL_TIME
  • Responsibilities About Universal Health ServicesOne of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impress...
  • 1 Month Ago

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Lawn Care Tech Trainee
  • Top Turf Inc
  • Greer, SC FULL_TIME
  • Top Turf is the Southeast's leading independently owned lawn care and pest control company. We have been around for over twenty years because we create lawns that you have always dreamed of. Our longe...
  • 10 Days Ago

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0 Top Contact Center Executive jobs found in Greenville, SC area

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Inbound Customer Service Advisor (Automotive)
  • www.tempaveteran.com
  • Greenville, SC
  • Job Description Job Description Job Overview: This is different from your typical Service Writer role! Our client seeks ...
  • 3/28/2024 12:00:00 AM

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Customer Service Advisor
  • Anthology
  • Greenville, SC
  • Description Customer Service Advisor Remote - US The Opportunity: Anthology offers the largest EdTech ecosystem on a glo...
  • 3/28/2024 12:00:00 AM

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Bilingual Teller / Member Service Representative
  • Self Help
  • Greenville, SC
  • ** Bilingual Teller / Member Service Representative** **Job Category****:** Branch **Requisition Number****:** BILIN0018...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Overhead Door Corporation
  • Greenville, SC
  • Job Description Role and Responsibilities Light clerical work including answering / screening / telephone calls to the a...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor
  • Anthology Inc
  • Greenville, SC
  • Job Description Customer Service Advisor Remote - US The Opportunity: Anthology offers the largest EdTech ecosystem on a...
  • 3/27/2024 12:00:00 AM

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Corporate and Leisure Travel Advisor
  • ADTRAV Travel Management
  • Greenville, SC
  • Job Description Job Description ADTRAV Travel Management, founded in 1977, has over four decades of experience in managi...
  • 3/25/2024 12:00:00 AM

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Senior Wealth Relationship Manager Associate
  • CAPTRUST
  • Greenville, SC
  • Overview: WHO are we looking for? A dynamic, energetic Senior Wealth Relationship Manager Associate who will deliver hig...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative (Healthcare) On-Site
  • Concentrix
  • Greenville, SC
  • Job Title: Customer Service Representative (Healthcare) On-Site Job Description As a Customer Service Representative (He...
  • 12/26/2023 12:00:00 AM

Greenville is located at 34°50′40″N 82°23′8″W / 34.84444°N 82.38556°W / 34.84444; -82.38556 (34.844313, −82.385428), roughly equidistant between Atlanta (145 miles [233 km] southwest), and Charlotte, North Carolina (100 miles [160 km] northeast). Columbia, the state capital, is 100 miles (160 km) to the southeast. Greenville is in the foothills of the Blue Ridge Mountains, a physiographic province of the larger Appalachian Mountains range, and includes many small hills. Sassafras Mountain, the highest point in South Carolina, is in northern Pickens County, less than 40 miles (64 km) northwe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$221,525 to $362,530
Greenville, South Carolina area prices
were up 1.5% from a year ago

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