Top Contact Center Executive jobs in Jackson, MS

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Top Contact Center Executive jobs

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Contact Center Representative
  • Jackson Hewitt - 1689
  • Brandon, MS FULL_TIME
  • At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.
    Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
     
    What you’ll do here:
    The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems.
    • Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued. 
    • Present a professional, courteous, and confident demeanor via verbal and/or written communications.
    • Take ownership in assisting, researching, resolving, or escalating customer issues. 
    • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
    • Diligently and accurately document customer records and cases. 
    • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed. 
    • Make sales or recommendations for products or services that may better suit client needs. 
    • Utilize software, databases, scripts, and tools appropriately. 
    • Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion. 
     
    Skills you’ll bring for success:
    • 1 - 3 years previous call center experience
    • High School Diploma/GED or equivalent related business experience preferred
    • Strong written and verbal communication skills
    • Great active listening skills
    • Exceptional interpersonal and rapport building skills
    • Patient and empathetic attitude
    • Strong time management and organizational skills
    • Comfortable working in a fast-paced environment
    • Computer literacy, ability to learn new technologies
    • Phone skills, including familiarity with complex or multi-line phone systems
    • Ability to learn in-depth knowledge of JH’s products and/or services
  • 2 Months Ago
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Contact Center Representative- 100% Remote
  • Tivly
  • jackson, MS FULL_TIME
  • DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
  • Just Posted
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B
Office Cleaner
  • Bailey Executive
  • Brandon, MS PART_TIME
  • About usBailey Executive Services is a janitorial service in Jackson, MS. We are professional, agile and our goal is to give great courteous service and have repeat business. .Our work environment inc...
  • 30 Days Ago
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T
Customer Contact Representative I
  • Trustmark
  • Jackson, MS FULL_TIME
  • Overview The Customer Contact Representative I is responsible for professionally responding to inquiries regarding personal account information, related products, services provided in an inbound conta...
  • 3 Days Ago
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Top Tier Customer Service Professional
  • Chick-fil-A
  • Ridgeland, MS FULL_TIME
  • Our Top Tier Customer Service Professional position gives a unique opportunity for those individuals who are experienced at giving their guests a complete customer service experience from start to fin...
  • 1 Month Ago
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C
Top Tier Customer Service Professional
  • Chick-fil-A
  • Madison, MS FULL_TIME
  • Our Top Tier Customer Service Professional position gives a unique opportunity for those individuals who are experienced at giving their guests a complete customer service experience from start to fin...
  • 1 Month Ago
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0 Top Contact Center Executive jobs found in Jackson, MS area

A
Director, Business Development (Hackster.io)
  • Avnet
  • Jackson, MS
  • **Who We Are:** At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions compan...
  • 4/24/2024 12:00:00 AM
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D
QA/QC Project Manager
  • DLB Associates
  • Jackson, MS
  • Join DLB Associates: Be a Pioneer in the AEC Industry! Are you ready to make an impact with a leading innovator in consu...
  • 4/24/2024 12:00:00 AM
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Senior Technical Account Manager
  • EDB
  • Jackson, MS
  • **A Little About Us** Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organi...
  • 4/24/2024 12:00:00 AM
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Medical Office Assistant - Transplant Clinic
  • University of Mississippi Medical Center
  • Jackson, MS
  • Hello, Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please rev...
  • 4/24/2024 12:00:00 AM
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C
IT Operations Technician, Network Support
  • CHS Inc.
  • Jackson, MS
  • CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that prov...
  • 4/23/2024 12:00:00 AM
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Director of Engineering
  • Aisera Inc.
  • Jackson, MS
  • What we do: AI Service Experience PlatformHeard of ChatGPT? Its advanced LLMs with generative AI capabilities allow for ...
  • 4/23/2024 12:00:00 AM
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S
Customer Service Advisor - Flowood MS
  • Stonebriar Auto Services LLC
  • Flowood, MS
  • We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Adviso...
  • 4/22/2024 12:00:00 AM
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Integrated Centre of Excellence D365 Customer Service - Business Solutions Architect
  • Avanade Inc.
  • Jackson, MS
  • The ICOE D365 Customer Service Business Solutions Architect (BSA) will provide technical and solution envisioning expert...
  • 4/21/2024 12:00:00 AM
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About Jackson, Mississippi

Jackson is located primarily in northeastern Hinds County, with small portions in Madison and Rankin counties. The Pearl River forms most of the eastern border of the city. A small portion of the city containing Tougaloo College lies in Madison County, bounded on the west by Interstate 220 and on the east by U.S. Route 51 and Interstate 55. An unconnected section of the city surrounds Jackson–Evers International Airport in Rankin County. In the 2010 census, only 622 of the city's residents lived in Madison County, and only 1 lived within the city limits in Rankin County. The city is bordered t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$208,950 to $341,959
Jackson, Mississippi area prices
were up 1.2% from a year ago
View detail

What does a Top Contact Center Executive do?

Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020