Top Contact Center Executive jobs in Kennewick, WA

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Top Contact Center Executive jobs

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GENERAL MANAGER
  • PENTEX TOP LEFT, LLC
  • Kennewick, WA FULL_TIME
  • Position Description:
    Looking for a career minded Store Manager!
    The General Manager is the leader of the individual branch location. The Store Manager performs a wide variety of job functions, directing, and coordinating store activities to ensure safe, professional, and profitable operations. The Store Manager is accountable for meeting company objectives and adhering to company policies.

    Principal Responsibilities
    Acquire and Maintain Customers
    Compliance with all applicable federal, state, and local statutes
    Decipher, prepare and review financial statements and store reports.
    Always ensure adequate availability of merchandise.
    Fill out paperwork for submission to corporate support.
    Follow monthly marketing plans.
    Implement sales and marketing programs.
    Maintain company vehicles within safe operating standards.
    Managing inventory and cash assets
    Meeting company standards for quality, customer service and safety
    Meeting sales and revenue goals, implementing marketing and growth plans.
    Prepare daily work schedules, assign tasks, evaluate employee performance; discipline, enforce company policy and terminate when appropriate
    Provide a safe, clean environment for customers and associates.
    Recruit, hire, and train to ensure efficient operations.
    Set goals and conduct weekly staff meetings
    Store Management
    Train and develop associates.
    All other duties deemed necessary for effective store management.

    Essential Requirements
    Effective organizational skills
    Established selling skills
    Good communication skills
    Handle multiple priorities simultaneously
    Learn and become proficient in POS system
    Maintain professional appearance
    Must be able to read, write and communicate effectively in person and over the phone with employees and customers
    Negotiate and resolve conflict
    Plan, organize, delegate, coordinate and follow up various tasks and assignments
    Recognize and solve problems
    Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements
    Regular and consistent attendance, including nights and weekends as business dictates

    Education and Experience
    Any combination of education and experience providing the necessary skills and knowledge are acceptable.
    Typical qualifications would be equivalent to:
    Associate or bachelors degree with course work in business, accounting, marketing, or management.
    Two years experience in retail or other business emphasizing customer service, account management or merchandising.

    General Physical Requirements
    Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds
    Stooping, bending, pulling, climbing, reaching and grabbing as required
    Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics
    Prolonged driving and standing
    Must be able to work in and outdoors in a variety of climates and weather conditions.
  • 1 Day Ago
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MANAGER IN TRAINING
  • PENTEX TOP LEFT, LLC
  • Kennewick, WA FULL_TIME
  • Position Description: The Manager Trainee plays a vital role in assisting customers with their dream of acquiring ownership of the quality products leased by Buddys Home Furnishings. The Manager Train...
  • 27 Days Ago
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ASSISTANT MANAGER COLLECTIONS
  • PENTEX TOP LEFT, LLC
  • Kennewick, WA FULL_TIME
  • Position Description: IT'S TIME TO MAKE YOUR MARK IN AN EXCITING NEW CAREER! We're looking for dedicated people with a "CAN-DO" attitude. Buddy's Home Furnishings was founded in 1961 and is a Lease Ow...
  • 27 Days Ago
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ASSISTANT MANAGER SALES
  • PENTEX TOP LEFT, LLC
  • Kennewick, WA FULL_TIME
  • Position Description: Looking for a career minded Sales Manager. Your role is integral to the stores success. The Assistant Manager Sales handles the sales and marketing functions of the business. You...
  • 28 Days Ago
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Superintendent - Construction
  • Sandias Executive Search
  • Pendleton, OR FULL_TIME
  • In business for over 80 years, this company has the well-deserved distinction of being one of the oldest GCs in the Pacific Northwest. Their excellent customer service and quality of projects, both gr...
  • 1 Month Ago
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Project Manager - Construction
  • Sandias Executive Search
  • Pendleton, OR FULL_TIME
  • In business for over 80 years, this company has the well-deserved distinction of being one of the oldest GCs in the Pacific Northwest. Their excellent customer service and quality of projects, both gr...
  • 1 Month Ago
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0 Top Contact Center Executive jobs found in Kennewick, WA area

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Food Services - Host/Hostess
  • Trios Health
  • Kennewick, WA
  • Able to speak, read and write English. Demonstrates excellent customer service skills on a daily basis. Understands and ...
  • 4/26/2024 12:00:00 AM
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Patient Access - Switchboard Operator
  • Trios Health
  • Kennewick, WA
  • Operates telephone switchboard to relay incoming, outgoing, and interdepartmental calls. Process overhead pages, beeper ...
  • 4/26/2024 12:00:00 AM
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Vetco Relief Veterinarian
  • Hiring Now!
  • Kennewick, WA
  • Unleash total career flexibility as an independent veterinary contractor with Vetco, a division of Petco, The Health + W...
  • 4/26/2024 12:00:00 AM
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Sonographer Ultrasound
  • Inland Imaging
  • Kennewick, WA
  • Job Description Job Description The Sonographer is a Full Time, Regular position working Monday-Friday, 8am-5pm at our T...
  • 4/24/2024 12:00:00 AM
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Ultrasound Technologist Free Standing Emergency Department
  • Providence Health & Services
  • Kennewick, WA
  • DescriptionUnder the direct supervision of the FSED Leadership, the ultrasound technologist is responsible for operating...
  • 4/24/2024 12:00:00 AM
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Home Health Registered Nurse (RN)
  • Chinook Home Health Care
  • Kennewick, WA
  • Chinook Home Health Care is looking for a RN to join our team. This person is responsible for The ideal candidate will d...
  • 4/23/2024 12:00:00 AM
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Customer Relations Specialist/Lourdes Medical Center/Full Time/1.0 FTE/Day Shift
  • Yourlourdes
  • Pasco, WA
  • ** Customer Relations Specialist/Lourdes Medical Center/Full Time/1.0 FTE/Day Shift** **Job Category****:** Clerical and...
  • 4/22/2024 12:00:00 AM
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Food Services - Chef
  • Trios Health
  • Kennewick, WA
  • Able to read, write and speak English. Understands basic cooking terminology. Foods are cooked according to sanitation a...
  • 4/22/2024 12:00:00 AM
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About Kennewick, Washington

Kennewick (/ˈkɛnəwɪk/) is a city in Benton County in the southeastern part of the State of Washington, along the southwest bank of the Columbia River, just southeast of the confluence of the Columbia and Yakima rivers and across from the confluence of the Columbia and the Snake River. It is the most populous of the three cities collectively referred to as the Tri-Cities (the others being Pasco across the Columbia and Richland across the Yakima). The population was 73,917 at the 2010 census. July 1, 2017 estimates from the Census Bureau put the city's population at 81,607. The nearest commercia...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$249,142 to $407,735
Kennewick, Washington area prices
were up 2.9% from a year ago
View detail

What does a Top Contact Center Executive do?

Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020