Top Contact Center Executive jobs in Lompoc, CA

Salary Range: $27.30 - $37.63

Pay rates are determined based on experience and internal equity.

Position Summary:

• This position reports to the COO/CNO.
• Responsible for secretarial/clerical needs of the COO/CNO.
• Demonstrates quality and effectiveness in work habits.
• Remains flexible to changing systems.
• Treats patients, families, visitors, peers and physicians with consideration and respect.
• Works well under stress or with tight deadlines.
• Communicates concerns appropriately using the established chain of command.

District Responsibility:

• Supports the District’s Mission, Vision and Values Statements.
• Demonstrate Respect, Professionalism and Courtesy to all patients, visitors, other providers and coworkers, as delineated in the LVMC “Commitment to Care”.
• Constantly use C-I-CARE principles when communicating with others.
• Maintains all principles of confidentiality according to District policy and as required by State and Federal agencies.
• Follows guidelines and practices identified in the Employee Handbook.
• Participates in continuous quality improvement activities within the Admin/Med Staff offices.
• Completes hospital-wide skills criteria annually.
• Complies with annual PPD testing.
• Maintains responsibility for own professional development.

Position Duties/Responsibility:

• Maintain Nursing and Operations policies and procedures manuals.
• Anticipate the needs of COO/CNO and act accordingly.
• Display exemplary customer service skills.
• Contribute to the goal of maintaining cross-departmental harmony by being a team player and working with multiple departments.
  • Prepare letters, memos, reports, agendas and other material or drafts as directed.
  • Receptionist duties include answering inquiries or referring to proper department/authority.
  • Make appointments and maintain the COO/CNO and Activity calendars.
  • Open and distribute mail, memoranda, and reports.
  • Prepare and/or process forms, requisitions, and vouchers.
  • Make travel arrangements.
  • Oversees traveler staffing needs in all departments and works with the director of that department to have adequate staff.
  • Other duties assigned by the COO/CNO

Essential Functions:

• Advanced proficiency in Microsoft Excel, including the ability to create complex formulas, pivot tables, macros, and data visualization techniques.
• Strong analytical and problem-solving skills, with the ability to interpret data and generate actionable insights.
• Must have the ability to sit or stand for prolonged periods of time.
• Must have the ability to interact verbally in a positive manner with co-workers and visitors.
• Demonstrates the ability to function as a team member within the department.
• Demonstrates the ability to have positive personal interactions with staff, patients, visitors and physicians.
• Accepts appropriate supervision.

Position Qualifications:

• Education:     High school diploma required; associate degree preferred.
• Experience:   Prefer two years of administrative secretarial experience.
• Certifications: None
• Skills/Ability: Experienced in Microsoft Word, Excel and Outlook, and database management; accurate note-taking at meetings; and understand and carry out oral and written directions/instructions. Correct use of spelling, grammar, and punctuation; filing systems and procedures.
• LVMC reserves the right to modify the minimum requirements depending on the needs of the organization.