Top Contact Center Executive jobs in Lubbock, TX

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

N
Executive Director
  • Nonprofit Management Center
  • Midland, TX FULL_TIME
  • The Nonprofit Management Center in Midland, Texas is seeking an experienced Executive Director to lead the organization on a daily basis. Key duties include planning and organizing the agency's programs and services, recruitment and retention of employees, budgeting, fundraising, and coordination of Board activities. This $1.5 million organization has 4 employees serving the Permian Basin and Trans Pecos.

    Job Requirements: A Bachelor's degree and a minimum of 5-7 years as an Executive Director or senior manager. Preferred requirements are a Master's degree and 8-10 years as an Executive Director or senior manager.

    The agency offers a hiring salary range of $135,000 – 150,000 salary and a competitive benefits package. Rose Mary Fry, Degrees of Work, has been hired as a consultant to conduct the search. Please send resume, 3 business references, and salary requirements to Rose Mary Fry’s attention by April 19, 2024. Equal Opportunity Employer

    GENERAL JOB DESCRIPTION:

    Summary: The Executive Director reports to the Board and is responsible for the daily operation of the entity. The Executive Director is responsible for the design and operation of all programs and services and management of all financial resources. The Executive Director will develop, plan, implement, market, and evaluate programs to improve effectiveness of nonprofit organizations in the Permian Basis and Trans-Pecos.

    PRIMARY DUTIES AND RESPONSIBILITIES:

    • Plan, develop, and supervise programs to build skills in the nonprofit sector.
    • Provide and evaluate referral, consulting, and training services for the nonprofit sector.
    • Design programs to strengthen area nonprofits in the areas of fundraising, board governance, financial management. and strategic planning.
    • Identify and research issues and areas of concern to the nonprofit sector including trends and best practices.
    • Oversee hiring, evaluation, and termination of employees.
    • Create an ongoing marketing program to build awareness of the Center and its capabilities.
    • Serves as the chief spokesperson for the Center and represents the Center at community events, funder meetings, and nonprofit meetings.
    • Evaluate program improvements and recommend policy to the Board.
    • Formulate budgets for discussion and approval by the Board.
    • Provide regular program and financial reports to the Board.
    • Seek funding and/or resources from a broad range of sources.
    • Develop and maintain records and report on programs and services.
    • Work with the Board President to coordinate Board and committee meetings.
    • Travels locally to Midland and Odessa and regionally as needed.
    • Perform other duties as needed or directed by the Board.

    CRITICAL SKILLS:

    • Advanced coursework in nonprofit management and leadership
    • Experience in budgeting, financial management, and fiscal controls
    • Successful fundraising experience, including grantwriting
    • Effective communications and team-building skills
    • Strong assessment and facilitation skills
    • Ability to work independently and in a collaborative manner
    • Capability to manage and organize multiple projects
    • Advanced computer skills in Microsoft Office, accounting, and fundraising software
    • Competence in outcome evaluation processes
    • Excellent customer service and negotiation skills
    • Self-motivated with a growth mindset

    Job Type: Full-time

    Pay: $135,000.00 - $150,000.00 per year

    Schedule:

    • Monday to Friday

    Education:

    • Bachelor's (Preferred)

    Experience:

    • Senior leadership: 3 years (Preferred)

    Ability to Relocate:

    • Midland, TX 79705: Relocate before starting work (Required)

    Work Location: In person

  • 1 Month Ago

M
Executive Assistant/ Medical Staff Coordinator
  • Medical Center Hospital
  • Odessa, TX FULL_TIME
  • Position Summary: Provides administrative support to assigned Executive Staff member(s) and Manager. Qualifications: A. Education: High School graduate or equivalent. B. Training and Experience: Compu...
  • 1 Month Ago

A
The University of Texas Permian Basin - Chief Audit Executive
  • Academic Career & Executive Search
  • Odessa, TX FULL_TIME
  • The University of Texas Permian Basin Chief Audit Executive Academic Career & Executive Search is pleased to assist The University of Texas Permian Basin in its search for Chief Audit Executive. Repor...
  • 1 Month Ago

T
Mechanical Engineering Drafter/Designer
  • Top Tier Reps LLC
  • Lubbock, TX FULL_TIME
  • Salary: $58,000 - $85,000/ yearly Client is seeking to hire a full-time Mechanical Engineering Designer in Lubbock, Frisco or Austin.This mechanical position offers a competitive salary plus opportuni...
  • 1 Month Ago

T
Project Architect - Registered
  • Top Tier Reps LLC
  • Lubbock, TX FULL_TIME
  • Salary: $75,000 - $90,000/ yearly Client seeks a registered architectural project architect.RESPONSIBILITIESThe architect's duties will include being an active team member developing projects in their...
  • 1 Month Ago

F
Top Line Diesel Mechanic
  • Forward March Inc.
  • Odessa, TX FULL_TIME
  • Forward March Inc. is collaborating with a prominent construction equipment rental company, aiming to expedite Veterans and military spouses towards significant career opportunities in this industry. ...
  • 14 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Top Contact Center Executive jobs found in Lubbock, TX area

P
Patient Authorization and Referral Representative - Outpatient Registration
  • Providence Health & Services
  • Lubbock, TX
  • Job Description Under the direction of the JACC Business Operations Manager this position is primarily responsible for t...
  • 4/26/2024 12:00:00 AM

A
Customer Service Specialist
  • AdaptHealth LLC
  • Lubbock, TX
  • AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
  • 4/26/2024 12:00:00 AM

P
Transplant Administrator
  • Providence Health & Services
  • Lubbock, TX
  • Job Description The Manager Clinical Operations will act as the Transplant Administrator and oversees clinic operational...
  • 4/26/2024 12:00:00 AM

P
Senior Radiology Interventional Technologist - Cardiac Cath
  • Providence Health & Services
  • Lubbock, TX
  • Job Description Under the supervision of the Technical Manager, assists the physician in obtaining high quality diagnost...
  • 4/26/2024 12:00:00 AM

C
Senior Childcare Teacher - Childcare Services
  • Covenant Health
  • Lubbock, TX
  • ** Senior Childcare Teacher - Childcare Services** **** New **Covenant Health is seeking a Full-time, Day Shift Senior C...
  • 4/26/2024 12:00:00 AM

A
Customer Service Representative - Work from Home - Lubbock, TX
  • Anomaly Squared
  • Lubbock, TX
  • Anomaly Squared is growing again and if you're looking to join a fun, laid back environment that provides opportunities ...
  • 4/24/2024 12:00:00 AM

D
Supervisory Transportation Security Officer
  • Department Of Homeland Security
  • Lubbock, TX
  • Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-sta...
  • 4/22/2024 12:00:00 AM

C
Collections Specialist
  • City of Lubbock, TX
  • Lubbock, TX
  • Salary : $32,593.60 Annually Location : 1314 Ave. K Lubbock, TX Job Type: Full-Time Job Number: C142-7515 Department: Ci...
  • 4/22/2024 12:00:00 AM

Lubbock (/ˈlʌbək/ LUB-ək) is the 11th-most populous city in the U.S. state of Texas and the county seat of Lubbock County. With a population of 256,042 in 2015, the city is also the 83rd-most populous in the United States. The city is located in northwestern part of the state, a region known historically and geographically as the Llano Estacado, and ecologically is part of the southern end of the High Plains, lying at the economic center of the Lubbock metropolitan area, which has a projected 2020 population of 327,424. Lubbock's nickname, "Hub City", derives from it being the economic, educat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$209,890 to $343,497
Lubbock, Texas area prices
were up 1.2% from a year ago

Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020