Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
The Nonprofit Management Center in Midland, Texas is seeking an experienced Executive Director to lead the organization on a daily basis. Key duties include planning and organizing the agency's programs and services, recruitment and retention of employees, budgeting, fundraising, and coordination of Board activities. This $1.5 million organization has 4 employees serving the Permian Basin and Trans Pecos.
Job Requirements: A Bachelor's degree and a minimum of 5-7 years as an Executive Director or senior manager. Preferred requirements are a Master's degree and 8-10 years as an Executive Director or senior manager.
The agency offers a hiring salary range of $135,000 – 150,000 salary and a competitive benefits package. Rose Mary Fry, Degrees of Work, has been hired as a consultant to conduct the search. Please send resume, 3 business references, and salary requirements to Rose Mary Fry’s attention by April 19, 2024. Equal Opportunity Employer
GENERAL JOB DESCRIPTION:
Summary: The Executive Director reports to the Board and is responsible for the daily operation of the entity. The Executive Director is responsible for the design and operation of all programs and services and management of all financial resources. The Executive Director will develop, plan, implement, market, and evaluate programs to improve effectiveness of nonprofit organizations in the Permian Basis and Trans-Pecos.
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Job Type: Full-time
Pay: $135,000.00 - $150,000.00 per year
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Work Location: In person
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