Top Contact Center Executive jobs in Murfreesboro, TN

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Executive Assistant
  • Top Fortune 100 Company
  • Nashville, TN FULL_TIME,TEMPORARY,CONTRACTOR
  • Summary: under general supervision, is responsible for professional staff work of routine through average difficulty in relieving an executive of Administrative detail; and performs related work as required. An employee in this class routinely performs general assignments to relieve an executive of Administrative detail and other duties which do not require his/her personal attention. Routinely acts as liaison between executive's office and the governor's office, departmental staff, and other state departments and agencies, local and federal agencies, and community organizations and groups; attends legislative functions and meetings as required to gain information; routinely handles complaints and requests from members of the legislature and other departments, citizens, and employees, as required; attends receptions, luncheons, dinners, and other gatherings in performing personal contact duties. Assigns, trains, supervises, and evaluates assigned clerical and other staff and their work; makes recommendations on personnel actions such as employment, promotion, demotion, transfer, retention, and increases for exceptional performance. Handles routine correspondence including composition of replies and routes to the appropriate operating division for reply; prepares non-routine correspondence as requested; assembles information for speeches, staff meetings, and other purposes; may take minutes at staff meetings. Makes travel arrangements; keeps expense accounts; orders office supplies as needed. Operates standard office machines and equipment as necessary. Education and Experience: Graduation from an accredited college or university with a bachelor's degree; qualifying full- time increasingly responsible sub-professional experience or paraprofessional or professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years.

    Job Types: Full-time, Temporary, Contract

    Salary: Up to $32.00 per hour

    Schedule:

    • 8 hour shift
    • Monday to Friday
    • Morning shift

    Experience:

    • Customer service: 1 year (Preferred)

    Ability to Commute:

    • Nashville, TN 37201 (Required)

    Work Location: In person

  • 1 Month Ago

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Director, HR Contact Center
  • Delek
  • Brentwood, TN FULL_TIME
  • Location: Brentwood, TN, US, 37027 Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, asphalt, renewable fuels, and convenience store reta...
  • 17 Days Ago

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Contact Center Specialist
  • Neighborhood Health
  • Nashville, TN FULL_TIME
  • Neighborhood Health is an innovative network of 11 community health centers in Nashville and Lebanon, Tennessee. We provide comprehensive primary care, integrated behavioral health, and dental service...
  • 12 Days Ago

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Benefits Contact Center Specialist
  • Robert Half
  • Hermitage, TN TEMPORARY
  • Are you well-versed in benefits, payroll, and HR policies? We are seeking a proactive and responsible individual to join our team as a Benefits, Payroll, and Talent Expert.Responsibilities:You will se...
  • 15 Days Ago

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Contact Center Agent I
  • First Farmers & Merchants Bank
  • Columbia, TN FULL_TIME
  • Role: To assist customers and potential customers with their telephone requests, including Internet Banking issues; to explain services, respond to problems, and direct telephone calls to the appropri...
  • 25 Days Ago

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Contact Center Agent I
  • First Farmers Bank
  • Columbia, TN FULL_TIME
  • Date: March 29, 2024 * Job Location: First Farmers and Merchants Bank, 816 South Garden St., Columbia, TN 38401 Education Level: High School Degree* Job Type: Full Time * VEVRAA Federal Contractor * R...
  • 25 Days Ago

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0 Top Contact Center Executive jobs found in Murfreesboro, TN area

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Customer Service Representative
  • Macpower Digital Assets Edge Private Limited (MDA Edge)
  • Smyrna, TN
  • Job Description: - Hours: Monday-Friday, 6:00am-2:30pm. 30 min unpaid lunch. -Temp to hire -Work with internal Nissan em...
  • 4/25/2024 12:00:00 AM

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Client Relationship Specialist
  • Transcend Practice Management
  • Franklin, TN
  • Job Description Job Description CLIENT RELATIONSHIP SPECIALIST Location: Franklin, TN (in-office) Compensation = $60,000...
  • 4/25/2024 12:00:00 AM

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Collection Specialist
  • Lasalle Network
  • Nashville, TN
  • LaSalle Network has an exciting opportunity for a Collection Specialist located in Nashville, TN. This is a hybrid role....
  • 4/25/2024 12:00:00 AM

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ASSISTANT SERVICE CENTER MANAGER
  • ALTAQUIP
  • La Vergne, TN
  • Job Description Job Description The Assistant Service Center Manager is responsible for the efficient and effective oper...
  • 4/24/2024 12:00:00 AM

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Account Director, Client Services
  • Epsilon
  • Franklin, TN
  • Job Description Reporting to the Sr. Director of Client Services, the Account Director (AD) will own strategy and operat...
  • 4/22/2024 12:00:00 AM

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Contact Center AI Voicebot Product Analyst
  • Hca Healthcare
  • Nashville, TN
  • DescriptionIntroduction Do you want to join an organization that invests in you as a Consulting Product Analyst? At Para...
  • 4/22/2024 12:00:00 AM

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Supervisor, Customer Service
  • Primerica, Inc.
  • Brentwood, TN
  • Join Our Team In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth con...
  • 4/21/2024 12:00:00 AM

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Journeys Call Center Representative - Onsite
  • Genesco
  • Nashville, TN
  • The Ideal Candidate As a Customer Service Representative, you will be responsible for answering inbound interactions fro...
  • 4/21/2024 12:00:00 AM

Murfreesboro is a city in, and the county seat of, Rutherford County, Tennessee, United States. The population was 108,755 according to the 2010 census, up from 68,816 residents certified in 2000. In 2017, census estimates showed a population of 136,372. The city is the center of population of Tennessee, located 34 miles (55 km) southeast of downtown Nashville in the Nashville metropolitan area of Middle Tennessee. It is Tennessee's fastest growing major city and one of the fastest growing cities in the country. Murfreesboro is also home to Middle Tennessee State University, the second largest...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$219,762 to $359,653
Murfreesboro, Tennessee area prices
were up 1.3% from a year ago

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