Top Contact Center Executive jobs in Nashua, NH

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Top Contact Center Executive jobs

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Contact Center Rep/FT/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME

  •  

    Essential Functions & Responsibilities:





    - Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, while embracing and using the "Service Strategies" concepts. Opening accounts for new members and working to identify their perceived and unperceived needs, while maintaining absolute confidentiality, in regard to internal and external member information.

    - Professionally handle a large volume of inbound and outbound telephone calls.


    - Handle member account transactions with accuracy and a sense of urgency.



    - Work collaboratively with all internal members to resolve member inquiries in a timely and efficient manner.

    - To respond to all telephone and/or E-mail correspondences on the same day as they are received. Promote products and services via Sales Strategies, to meet or exceed department and company objectives; cross-selling.

    - On-line chat and e-mails, accurately input consumer loan applications (with assistance), answer basic questions, analyze credit reports, process banking transactions, quoting payoffs, setting up membership via on-line applications, troubleshooting on-line banking issues and set ups, and any job functions a "virtual branch" would handle.

    - Remain current, regarding TCU Products and Services, by previewing information provided. Seeking answers about such products and services and by participating in on-going training. Using knowledge of TCU products, services, and knowledge of operations to maintain and grow the membership by applying Sales Strategies that lead to, increased member loyalty through the use of both Service and Sales Strategies. Meet annual sales goal and maintain absolute confidentiality regarding member information.

    - Performs other duties, as assigned.
















    Knowledge and Skills:






    Experience* One year (1) to three (3) years of similar or related experience


    		* Experience in a Contact Center Environment, preferred



    		* Previous Member/Customer Service, required




    		* Financial Services experience, a plus




    		* Previous Lending experience, a plus














    EducationA high school education or GED





    		Higher education, a plus
















    Interpersonal SkillsCourtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others, inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, and/or soliciting cooperation.




















    Other Skills* Sales Acumen







    		* Strong Computer Skills







    		* Good Communication Skills






    		* Detail Oriented







    		* Multitasking







    		* Problem-Solving Skills, essential





    		* Organizational Skills







    		* Attention to Detail







    		* Basic Math Skills







    		* Ability to work independently and/or part of a team



    		* Spanish is a plus
















    Physical RequirementsThe ability to sit for extended periods of time





    		The ability to bend, twist, squat, and reach












    Work EnvironmentNon-member facing/fast paced/team oriented













    **Triangle Credit Union is proud to be an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.**
  • 4 Days Ago
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T
Contact Center Rep/FT/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME
  • Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
  • 4 Days Ago
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T
Contact Center Rep/FT/Spanish speaking/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME
  • Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
  • 1 Month Ago
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A
Bilingual Spanish Recruiter
  • Ajulia Executive Search
  • Hudson, NH FULL_TIME
  • Bilingual Spanish Recruiter Strong working knowledge of employment laws and regulations. Screen candidates resumes and job applicationsAre you looking to make a career change to a rapidly growing comp...
  • 29 Days Ago
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Guitar Technician - Guitar Center
  • Guitar Center
  • Milford, NH FULL_TIME
  • Description Why Guitar Center? Here's just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave-take time off to share your music with the world and re...
  • 13 Days Ago
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Luthier - Guitar Center
  • Guitar Center
  • Litchfield, NH FULL_TIME
  • Why Guitar Center? Here’s just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your...
  • Just Posted
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0 Top Contact Center Executive jobs found in Nashua, NH area

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Customer Relationship Advocate Career Development Experience- Merrimack, NH
  • Fidelity TalentSource LLC
  • Merrimack, NH
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 4/23/2024 12:00:00 AM
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2021-2024 Undergraduates, Customer Relationship Advocate- Merrimack, NH
  • Fidelity TalentSource LLC
  • Merrimack, NH
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 4/23/2024 12:00:00 AM
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F
Customer Service Representative- Merrimack, NH
  • Fidelity TalentSource LLC
  • Merrimack, NH
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 4/23/2024 12:00:00 AM
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C
Service Advisor Milford, NH
  • Chappell Tractor Sales, Inc.
  • Nashua, NH
  • Job Description Job Description Attention Service Professionals! Are you tired of the same old dealership? Bring your ta...
  • 4/23/2024 12:00:00 AM
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Second Shift Call Center Team Lead
  • TEKsystems
  • Boston, MA
  • TEKsystems is looking to hire a Call Center Team Lead to support a large call center client located in Boston, MA. ** FU...
  • 4/22/2024 12:00:00 AM
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Customer Support Rep
  • Fidelity Investments
  • Merrimack, NH
  • Job Description: Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service ...
  • 4/22/2024 12:00:00 AM
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F
Customer Service Rep
  • Fidelity Investments
  • Merrimack, NH
  • Job Description: Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service ...
  • 4/22/2024 12:00:00 AM
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F
Customer Service Associate
  • Fidelity Investments
  • Merrimack, NH
  • Job Description: Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service ...
  • 4/22/2024 12:00:00 AM
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About Nashua, New Hampshire

Nashua is a city in Hillsborough County, New Hampshire, United States. As of the 2010 census, Nashua had a population of 86,494, making it the second-largest city in the state after Manchester. As of 2017 the population had risen to an estimated 88,341. Built around the now-departed textile industry, in recent decades it has been swept up in southern New Hampshire's economic expansion as part of the Boston region. Nashua was twice named "Best Place to Live in America" in annual surveys by Money magazine. It is the only city to get the No. 1 ranking on two occasions—in 1987 and 1998. Nashua is ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$254,783 to $416,967
Nashua, New Hampshire area prices
were up 1.4% from a year ago
View detail

What does a Top Contact Center Executive do?

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While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019
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Everyone was frustrated, especially the call center agents.
January 17, 2020