Top Contact Center Executive jobs in New Orleans, LA
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
- Louisiana Fair Housing Action Center
-
Orleans, LA
FULL_TIME
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The Louisiana Fair Housing Action Center (LaFHAC) seeks an exceptional leader with significant management experience, as well as civil rights and legal expertise. The Executive Director is LaFHAC’s chief executive officer and reports to the Board of Directors. The Executive Director leads LaFHAC’s efforts to achieve its mission, goals, and objectives. The Executive Director manages a budget of approximately $2.1 million and directs a smart and talented senior leadership team of six: the Director of Finance, Development Director, Director of Policy & Communications, Legal Director, Director of Housing Counseling, and the Director of Education & Outreach. The Executive Director is ultimately responsible for supporting the entirety of LaFHAC’s staff – a team of 21.
The successful candidate is a politically savvy authority on civil rights and social justice issues, with knowledge of the relevant legal landscape, and/or experience as a practicing civil rights lawyer. The Executive Director will lead LaFHAC’s enforcement of fair housing and civil rights laws, the development of educational and outreach initiatives, housing and mobility counseling programs, policy advocacy, and fund development, in addition to ensure that LaFHAC’s financial position is sound and sustainable.
The ideal candidate is one who will support the programmatic work, in additional to continue to assess and further strengthen LaFHAC’s operational, fiscal, and administrative position. The full job description is available here.
How to Apply:
Applicants should submit a resume and cover letter stating qualifications and chronological employment history. For consideration or to submit a referral, information must be submitted to:
lafairhousing [at] sharedstrategygroup.com. Subject Line: “Executive Director”. - 5 Days Ago
- New Orleans Jewish Community Center
-
Orleans, LA
FULL_TIME
- Who We Are:The New Orleans JCC is a state-of-the-art fitness center and pool, a New Orleans early childhood education leader, a fun-filled summer day camp, and so much more. It is a place for adults t...
- 1 Month Ago
- The Higgins Hotel & Conference Center, Curio Collection by Hilton
-
Orleans, LA
FULL_TIME
- Property Description The Higgins Hotel, located in the heart of New Orleans, is seeking exceptional individuals to join our team! As a job applicant, you'll have the opportunity to work in a historic,...
- 1 Month Ago
- TOP Employee Travel Nursing
-
Metairie, LA
FULL_TIME
- Are You a Certified Nurse Aide (CNA)?We have opportunities for travel CNA's in multiple states - excellent pay rates and opportunity for overtime, advancement, and more!!Enjoy the job security and car...
- 13 Days Ago
- InCharge Logistics
-
Covington, LA
FULL_TIME
- InCharge Logistics has an exciting opportunity for a Dispatcher/ Business Contact to oversee our major delivery operation in Covington, LA!Previous supervisor and delivery driving experience required....
- 13 Days Ago
- US Executive Office for U.S. Attorneys and the...
-
Orleans, LA
FULL_TIME
- Duties If selected for this position, you will join a well-respected team that is responsible for a variety of administrative duties. Typical work assignments will include: Serve as the Information Re...
- 17 Days Ago
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0 Top Contact Center Executive jobs found in New Orleans, LA area
- The Lighthouse for The Blind in New Orleans
-
New Orleans, LA
- Job Type Part-time Description Summary: The Customer Service Representative (CSR) reports to the Director of Business De...
- 4/25/2024 12:00:00 AM
- Diversified Logistics
-
New Orleans, LA
- Pay starts at $16/hr Production pay pays between $17-$22 Southeast Unloading is seeking to hire hard-working unloaders (...
- 4/25/2024 12:00:00 AM
- PosiGen
-
New Orleans, LA
- Join the Solar For All Revolution! At PosiGen, we are making a difference in our communities and our world with solar po...
- 4/23/2024 12:00:00 AM
- Planet Fitness Inc.
-
Chalmette, LA
- THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
- 4/22/2024 12:00:00 AM
- Goodyear
-
Metairie, LA
- ** Customer Service Advisor - Open Interviews - Metairie, LA** Date: Jul 14, 2021 Location: Metairie, LA, US, 70002-4801...
- 4/22/2024 12:00:00 AM
- Rossdowningbuickgmc
-
Hammond, LA
- **Ross Downing Auto Group** **Service BDC Customer Care Representative** Job Description: Ross Downing is seeking a depe...
- 4/22/2024 12:00:00 AM
- Motos America
-
New Orleans, LA
- Provide superior customer service to both internal (sales and service department) and external customers. Greet customer...
- 4/21/2024 12:00:00 AM
- Goodyear
-
Kenner, LA
- ** Assistant Service Manager - Kenner, LA** Date: Jan 19, 2022 Location: Kenner, LA, US, 70062-5428 Company: Goodyear Jo...
- 4/21/2024 12:00:00 AM
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