Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
We are looking for a highly motivated contact center agent who is motivated by helping people change their lives and being highly compensated for it! If you have a passion for self development, are of a growth mindset, and have an unstoppable drive to be a top performer then you are a great fit for our team.
What we offer:
What we do
When patients first come to our practice they are broken. They feel that their confidence and self esteem has left them and their life is severely impacted. We meet them where they are at and bring them to a place of confidence, joy, happiness and their overall life improves! we do that by restoring their smile in one day with the GPS procedure.
Some of your duties may include:
We offer a competitive salary with a great bonus structure. We pride ourselves on working hard to provide help to our patients and communities, for that reason we offer an outstanding benefit package including medical insurance benefits, paid vacation, paid holidays and 401k contributions.
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0 Top Contact Center Executive jobs found in Orange, CA area