Top Contact Center Executive jobs in Orange, CA

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Contact Center Representative-OB2
  • Dental Implants GPS - REMOTE
  • Point, CA FULL_TIME
  • We are looking for a highly motivated contact center agent who is motivated by helping people change their lives and being highly compensated for it! If you have a passion for self development, are of a growth mindset, and have an unstoppable drive to be a top performer then you are a great fit for our team.

    What we offer:

    • Fully Remote Position
    • Schedule: Monday - Saturday 7:30am - 3:30pm. Two Saturdays per month.
    • Hourly wage: $22 - $24 per hour plus bonus.

    What we do

    When patients first come to our practice they are broken. They feel that their confidence and self esteem has left them and their life is severely impacted. We meet them where they are at and bring them to a place of confidence, joy, happiness and their overall life improves! we do that by restoring their smile in one day with the GPS procedure.

    Some of your duties may include:

    • Managing a book of business
    • Inbound, and outbound calls
    • Exemplifying an emotionally intelligent call
    • Creative texting campaign
    • Making 100 OBC's per day
    • Run and submit weekly reports
    • Learn and perform a specific sales model
    • Debrief calls to stay on top of call quality
    • Convert at 20% or higher
    • Track and interperate KPI's

    We offer a competitive salary with a great bonus structure. We pride ourselves on working hard to provide help to our patients and communities, for that reason we offer an outstanding benefit package including medical insurance benefits, paid vacation, paid holidays and 401k contributions.

  • 26 Days Ago

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Contact Center Representative
  • Animal Dermatology Group Inc
  • Newport, CA FULL_TIME
  • DescriptionAnimal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. AD...
  • 28 Days Ago

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Contact Center | CTI Concepts
  • TestingXperts
  • Newport, CA FULL_TIME
  • Company DescriptionWe are directly work with Infosys.Established in 1981, Infosys is a NYSE listed global consulting and IT services company with more than 198,000 employees. From a capital of US$ 250...
  • 1 Month Ago

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Member Contact Center Rep 1
  • Nuvision Federal Credit Union
  • Huntington, CA PART_TIME
  • The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web...
  • 1 Day Ago

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Contact Center Training & Quality Manager
  • WSP USA
  • SCENIC AVE, CA OTHER
  • This Opportunity WSP is currently initiating a search for a Full-Time Contact Center Training & Quality Manager . This position will be based out of Costa Mesa, CA. The Training & Quality Manager is r...
  • 25 Days Ago

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Sr. Contact Center Manager- Five9 SME
  • Americor
  • Irvine, CA FULL_TIME
  • At Americor, we've assembled a team of like-minded individuals deeply committed to addressing the debt crisis in the United States. We take pride in our recognition as a 'Top Place to Work' and 'Best ...
  • 7 Days Ago

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0 Top Contact Center Executive jobs found in Orange, CA area

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Call Center Operator
  • Pearl Interactive Network
  • Laguna Niguel, CA
  • Pearl Interactive Network is sourcing Call Center Operators for Future Opportunities. The Call Center Operator is respon...
  • 4/19/2024 12:00:00 AM

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Manager Call Center Operations (WFM/IS) - Patient Engagement Center
  • Providence Health & Services
  • Brea, CA
  • Job Description The Call Center Manager is responsible for developing and managing employees and processes while ensurin...
  • 4/18/2024 12:00:00 AM

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Call Center Supervisor
  • IHDLab
  • Santa Ana, CA
  • IHDLab is currently seeking a dedicated and experienced Call Center Supervisor to join our team. As a Call Center Superv...
  • 4/18/2024 12:00:00 AM

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Sales Trainer (Call/Contact Center)
  • Amen Clinics, Inc.
  • Costa Mesa, CA
  • Company Overview: Amen Clinics is a pioneer in mental wellness, dedicated to providing outstanding care and guidance for...
  • 4/17/2024 12:00:00 AM

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GTS Senior Service Associate
  • East West Bank
  • El Monte, CA
  • Introduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and...
  • 4/17/2024 12:00:00 AM

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Sales Trainer (Call/Contact Center)
  • Amen Clinics Inc.
  • Costa Mesa, CA
  • Company Overview: Amen Clinics is a pioneer in mental wellness, dedicated to providing outstanding care and guidance for...
  • 4/16/2024 12:00:00 AM

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Customer Service Manager
  • Audicon Corporation
  • Los Angeles, CA
  • Audicon is one of the leading company in OTC hearing aid industry. We are seeking customer service manager to join our t...
  • 4/16/2024 12:00:00 AM

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Service Advisor / Service Writer
  • California National Kennedy Equip
  • Orange, CA
  • Job Description Job Description Kennedy Equipment, a family owned equipment company, located in Orange has an opening fo...
  • 4/16/2024 12:00:00 AM

Orange is a city located in Orange County, California. It is approximately 3 miles (4.8 kilometers) north of the county seat, Santa Ana. Orange is unusual in this region because many of the homes in its Old Town District were built before 1920. While many other cities in the region demolished such houses in the 1960s, Orange decided to preserve them. The small city of Villa Park is surrounded by the city of Orange. The population was 139,812 as of 2014. The city has a total area of 25.2 square miles (65 km2), 24.8 square miles (64 km2) of which is land and 0.4 square miles (1.0 km2) of which i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$259,954 to $425,429
Orange, California area prices
were up 3.0% from a year ago

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December 16, 2019
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020